Service Desk Analyst; Czech - Budapest, Hungary

Service Desk Analyst (Czech) - Budapest, Hungary

Budapest, Central Hungary, Hungary

We're looking for a proactive and customer-focused Service Desk Analyst fluent in Czech to join a dynamic IT support team in Budapest. In this role, you will be the first point of contact for users experiencing IT issues, handling requests via phone, chat, email, or self-service portal. You'll log incidents, manage ticket life cycles, coordinate with technical teams when needed, and ensure timely resolutions while always delivering great service.

You'll work both independently and collaboratively, balancing multiple tasks and priorities in a fast-paced environment.

• Native or fluent Czech (C1 level), plus strong English (B2 or higher)
• 13 years experience in IT Service Desk, Application Support, or Technical Support (L1L2)
• Bachelors degree in IT, Computer Science, or a related field (or equivalent experience)
• Familiarity with IT Service Management tools (e.g. Service Now, BMC Remedy, CA Service Desk, HPSM)
• Solid understanding of IT fundamentals operating systems, databases, SDLC, enterprise applications (SAP or similar)
• Relevant certifications such as ITIL Foundation or MCSE (or equivalent) preferred
• Strong analytical thinking, problem-solving skills, and a customer-oriented attitude
• Excellent verbal and written communication skills in English; ability to stay organized and calm under pressure

• Competitive salary and additional allowances based on your role and experience
• Comprehensive medical coverage
• Access to 5,000+ free courses and certification programs great for career growth and learning advanced technologies
• Four weeks of paid vacation annually
• A supportive, energetic work environment where teamwork, continuous improvement, and personal development are encouraged

Choosing Budapest means building your career in a city that offers more than just a job. Hungary's capital boasts a vibrant cultural life, a bustling social scene, and a rich heritage of history and architecture. For expats, it's an exciting cosmopolitan hub: public transportation is efficient and affordable, and there's a wide selection of restaurants, cafés, and nightlife.

Moreover, the cost of living tends to be more manageable compared with many Western European cities allowing you to enjoy a comfortable lifestyle while pursuing a meaningful IT-support career.

If you're eager to grow professionally, improve your technical skills, and experience life in a dynamic European capital this is the place for you.