Data Center Computer Technician ONSITE in Ashburn, VA

Responsibilities

• Provide operational and technical support for assigned data center computer systems and associated peripheral equipment.
• Monitor performance of online systems using software support tools to complete all scheduled jobs in a timely manner.
• Perform standard maintenance and repair.
• Interface with clients and appropriate support groups to expedite issue resolution.
• Reassign job priorities according to precedent, policy, and procedures.
• Participate in on‑call rotation; respond to alerts and system issues.
• Update systems and applications.
• Partner with vendors and component suppliers to replace or repair failed equipment.
• Support system installation and decommission processes following approved ITIL Change Management procedures.
• Track assets, manage configuration, and maintain physical equipment locations and connections using DCIM tools.
• Install equipment on the data center floor; request and oversee power, network, SAN, and KVM connections.
• Manage change and request processes for data center facility changes and maintenance.
• Support data cabling, including network, SAN, KVM, or remote out‑of‑band management systems, and manage cabling contractors.
• Provide backup support for break‑fix issues and configuration for servers and other devices.
• Provide technical support and hardware maintenance.
• Receive shipments for all inbound equipment for one or more data centers.
• Complete tickets to meet or exceed SLA requirements and process service and change requests.
• Prepare documentation for installations, floor plans, rack or cabinet diagrams, and manage existing documentation for new installations.
• Prepare for asset disposal by performing manual labor to move equipment.
• Leverage maintenance agreements and warranties to keep systems in optimal state.

• High School Diploma or equivalent.
• Participation in an on‑call roster.
• Availability to travel between locations within a 250‑mile radius (when required).
• Experience with an enterprise IT service management tool.
• Minimum 1 year of experience in IT, technical support, and data center operations, including rack, stack, and server provisioning.
• Experience with network cable management (copper cable, fiber optic cabling).
• Facilities planning experience (space, power, and cooling).
• Certifications such as CompTIA Server+, Cisco CCNA, or Microsoft Azure Fundamentals are considered a plus.
• Knowledge of export‑controlled commodities and technology compliance, and eligibility for required authorizations from the U.S. Government.

Unisys is a proud equal‑opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.