SAP Solutions PM

Position Summary

The SAP Functional Program Manager– AMS is a cross-functional SAP leader responsible for leading SAP Application Management Services (AMS) delivery
, including designing, governing, and delivering end‑to‑end SAP solution extensions, production support, and continuous improvement initiatives
, with a primary focus on Sales and Supply Chain domains
.

This role blends deep functional and technical expertise across SAP modules with hands‑on delivery leadership, client engagement, and program oversight
, while also managing run operations, enhancements, and project delivery
. The Architect serves as the primary interface between U.S. business stakeholders and global delivery teams
, ensuring scalable, secure, and high‑quality SAP solutions across AMS, enhancements, and project initiatives
.

• Lead end‑to‑end SAP AMS delivery
  , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives.
• Design and govern AMS operating models
  , including:
  • Support tier models (L1–L4)
  • SLA and KPI frameworks
  • Escalation paths
  • Governance and reporting cadence
• Own service delivery performance
  , ensuring SLA adherence, quality, stability, and customer satisfaction.
• Drive continuous service improvement (CSI) initiatives across operations, automation, monitoring, and knowledge management.

• Lead end‑to‑end SAP solution architecture and design across a minimum of two SAP modules (SD/MM), ensuring alignment with business requirements, SAP best practices, and enterprise standards.
• Validate functional configurations,
  cross‑module integrations
  , and end‑to‑end business process flows across Sales and Supply Chain
  .
• Review SAP ABAP developments and WRICEF objects, ensuring clean‑core principles, performance optimization, and S/4
  
  HANA extensibility standards
  .
• Provide architectural leadership across S/4
  
  HANA, SAP BTP, integrations, security, and extensibility frameworks
  .

• Oversee SAP delivery execution across AMS, small enhancements, releases, and project initiatives
  , including:
  • Governance
  • Planning
  • Resourcing
  • Quality management
  • Risk and dependency management
• Lead cutover planning, go‑live readiness, hypercare, and post‑go‑live stabilization
  .
• Drive roadmap planning aligned to business priorities, system stability, and continuous innovation
  .

• Serve as the single point of contact for U.S. business and IT leadership
  .
• Own stakeholder engagement, communication, expectation management, and change leadership
  .
• Lead governance forums, service reviews, operational meetings, and QBRs
  .
• Translate business needs into scalable AMS and solution delivery strategies
  .

• Lead major incident response
  , including:
  • Triage and crisis coordination
  • Root cause analysis (RCA)
  • Corrective and preventive action planning
  • Executive‑level communication
• Ensure adherence to ITIL‑based operational processes
  , including incident, problem, change, and release management.
• Drive monitoring optimization, automation, and self‑healing initiatives