Technical Helpdesk Agent

Technical Helpdesk Agent

In your role as an automotive technical support agent for an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels.

With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

What we offer:

• Opportunity to work with one of the biggest OEM's on the market.
• Regular training and access to global career opportunities/career progression.
• A professional but relaxed working environment, as part of a welcoming and diverse team.

Qualifications:

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer (Aftersales retail experience is an advantage)
• Confident in technical concern resolution and warranty procedures
• Proficiency in additional languages besides English is considered an advantage
• Experience with a high-performing, collaborative, constructive peer group is a plus
• Very good verbal and written communication skills with high attention to detail
• Ability to work on own initiative with attention to detail with flexible and proactive personality
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Strong business acumen and customer focus

Additional Information:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX

Purpose:

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission:
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision:
To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.