CRM System Expert

• Location:
  
  318 Sany Way, Peachtree City, GA 30269, United States
• Employee Type: FT Exempt

As part of the Americas team, SANY is seeking a driven, forward-thinking, and highly motivated CRM System Expert
, to lead the transformation of our CRM platform from Salesforce to Microsoft Dynamics 365 CRM. This role will serve as the primary CRM owner, partnering with business leaders, China headquarters, and implementation partners to drive CRM strategy, implementation, optimization, and long-term support.

With deep investment and backing from SANY Group, the Americas business continues to grow rapidly, and this role is critical to delivering competitive, customer-focused products that support long-term market expansion. With current revenues over $500 million, SANY America continues to make strong progress and significant investments in the Americas market; the organization is now pursuing an aggressive growth strategy and is looking to move quickly beyond this initial platform and increase market share.

• Gather business requirements and support solution design.
• Lead the Salesforce to Microsoft Dynamics 365 CRM migration.
• Manage CRM implementation, testing, data migration, and go-live activities.
• Optimize business processes across sales, marketing, service, and dealer management.
• Provide ongoing CRM administration, user support, training, and system enhancements.
• Develop reporting, dashboards, and CRM analytics.
• Support CRM governance, security, and data quality initiatives.
• Drive continuous improvement and adoption of AI-enabled CRM capabilities.

• 8+ years of CRM implementation experience.
• 4+ years of Microsoft Dynamics 365 CRM experience.
• Experience participating in at least two large-scale CRM implementations.
• Strong knowledge of sales, marketing, customer service, and dealer management processes.
• Experience leading cross-functional business and technology projects.
• Salesforce-to-Dynamics migration experience preferred.

• Manufacturing
• Construction Equipment
• Automotive

Experience with companies such as Caterpillar, Komatsu, Volvo Construction Equipment, John Deere, Hitachi Construction Machinery, or similar organizations is highly preferred.

• Bachelor's degree or above required; master's degree preferred.
• Preferred majors include Information Systems, Computer Science, Business Administration, or Marketing.

• Microsoft Dynamics 365 Certification
• PMP Certification

• Mandarin Chinese language skills strongly preferred.

• Occasional domestic travel within the United States.
• International travel to China as required by project needs.

Compensation will be competitive and commensurate with experience. It will include a base salary and an annual performance bonus.

• Medical, dental, and vision
• Paid Time Off
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Company-paid STD and LTD benefits
• Life Insurance
• Employee Assistance Program (EAP)

SANY America is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.