Customer Support Agent

Customer Support Agent

Location: Peachtree City, GA
Hybrid Office: 3 days in office / 2 days remote
Shift: 11a-7pm weekdays
Rotate: Every other weekend 7a-3pm
Must be flexible for team vacations/sick days

• Receive and create service requests using customer information (including thorough documentation of problem and subsequent activity).
• Utilize various systems to proactively monitor time-sensitive incidents from end-to-end to meet defined SLAs.
• Engage adequate third‑party resolver groups to resolve incidents.
• Ensure reported issues are being handled in a timely manner and by the appropriate resolver group, using known solutions documented in the knowledge base.
• Communicate with customers through various means (oral, written, electronic) until resolve.
• Determine priority based on information and documented guidelines.
• Follow solutions outlined in the knowledge base.
• Follow established customer‑specific processes.

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong analytical and problem‑solving skills.
• Strong teamwork and interpersonal skills.
• Strong multi‑tasking ability.
• Intermediate knowledge of computer networking and Excel.
• Prior call center experience.
• Experience using ticketing systems preferred.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full‑time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.