Supervisory Information Technology Specialist; Customer Support

Duties

Serving as a Supervisory Information Technology Specialist (Customer Support) GS-2210-14 makes you a valuable member of the Federal Law Enforcement Training Centers (FLETC) team and mission. This position is located in the Enterprise IT Services Division (ITS) under the Chief Information Officer (CIO) Directorate.

• Providing leadership and supervision for a subordinate staff of employees who accomplish the work of the division's customer support and associated IT programs.
• Assisting subordinate employees in the establishment of tactical goals and objectives aligned to strategic goals and objectives; inspiring and motivating them toward achievement; making decisions on work problems presented by employees; developing and reviewing employee annual work plans; and conducting other reviews as required.
• Managing the division's customer support and related information technology (IT) activities, responsibilities, and resources to include a wide range of enterprise business activities, including strategic planning, performance planning, policy and standards development, budgeting, IT service management, end user IT solution planning, enterprise architecture, portfolio management, knowledge management, and information security.

To ensure the accomplishment of our mission, FLETC requires every employee to be reliable and trustworthy. All selected applicants must undergo and successfully pass a background investigation for suitability/fitness as a condition of placement in this IT Non Sensitive, Moderate Risk position.

The work is done mostly at a desk. Some walking and standing occurs during travel to FLETC sites and other locations. No significant physical effort is required.

The work is performed in a normal office setting. No unusual risks or hazards are present.

Conditions of employment:

• You must be a U.S. citizen to apply for this position.
• Males born after 12/31/1959 must be registered for Selective Service.
• You must successfully pass a background investigation.
• Current and former federal employees within the General Schedule (GS) must meet the time-in-grade requirements outlined in the "Qualifications" section of this announcement.
• This is a non-bargaining unit position.
• Must possess and maintain a valid state issued driver's license to conduct official government business.
• You will need to set up direct deposit so we can pay you.
• Complete the initial online assessment and USAHire Assessment, if required.
• This position is eligible for situational only telework based on agency policy.
• Occasional travel may be required.
• Overtime may be required.
• Weekend and federal holidays may be required.
• This position is Emergency Essential required to sustain operations under all conditions to ensure Continuity of Operations for Mission Essential Functions or Primary Mission Essential Functions.
• Required to complete an OGE 450, Confidential Financial Disclosure Report, within 30 days of starting federal employment and annually thereafter as long as you occupy a position that requires financial disclosure reporting.
• Must possess and maintain Federal Acquisition Certification
  - Contracting Officer Representative (FAC-COR) Level III certification; or have the requisite experience to obtain and maintain certification.
• Subject to a supervisory probationary period.

A resume must be no more than two pages. If an applicant's resume exceeds two pages, the USAJOBS database will not allow the application to be submitted.

This position has a Selective Placement Factor (SPF). The SPF for this position is:
Must possess and maintain Federal Acquisition Certification
- Contracting Officer Representative (FAC-COR) Level III certification; or have the requisite experience to obtain and maintain certification.

Basic Requirement:
Individuals qualifying based on experience must have Information Technology (IT) related experience demonstrating each of the four competencies listed below.

• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
• Customer Service – Works with clients and customers to assess…