IT Help Desk
Job in
Ellabell, Bryan County, Georgia, 31308, USA
Listed on 2026-07-26
Listing for:
Socket.dev
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
Job Title:
IT Help Desk (Night Shift)
Department:APE (Automation Plant Engineering) Team – IT Part
Employment Type:Full-Time / Night Shift
Location:Ellabel, GA (Warehouse Field Control Tower)
Working Hours :15:45 - 00:30 (Overtime may be required based on operational needs.(include weekend)).
Job Summary:The IT Help Desk is responsible for maintaining, troubleshooting, and supporting IT devices and materials to ensure stable and efficient shipping operations. This role focuses on IT help desk for automation shipping operation, issue resolution, and collaboration with operations teams and vendors. The IT Help Desk supports continuous operation of night shift warehouse operation and reports activities and issues to the APE team IT part manager.
Key Responsibilities:IT infra Maintenance & Help Desk
- Perform maintenance and continuous improvement activities for warehouse IT infra systems
- Ensure automation equipment and IT equipment operates safely and efficiently during night shift operations
- Provide general IT/Help Desk support for warehouse PCs, printers, label printers, scanners, networking, and related services.
- Manage and troubleshoot automation systems and equipment, including errors, warranty tickets, upgrades, monitoring, and vendor support requests.
- Maintain all network equipment and system and troubleshoot issue.
- Maintain the WMS system, including printer setup, server connection checks, and network availability monitoring.
- Preventive Maintenance for IT infra
- Execute preventive maintenance tasks according to defined schedules: daily/weekly
- Inspect IT Infra equipment, identify potential issues, and take corrective actions
- Support and troubleshoot timecard systems, turnstiles, and access control devices.
- Manage IT consumables, such as toner, cables, and peripherals, and handle IT billing.
- Maintain IT asset records through IT asset management systems(Maintain X).
- Support mobile devices, including applications, hardware issues, and ticket creation.
- Install Microsoft 365 applications, email, VPN, and related user accounts.
- Perform additional IT-related tasks assigned by managers.
- Troubleshoot and resolve issues related to shipping automation systems and IT infra.
- Respond promptly to IT infra failures to minimize operational downtime
- Analyze root causes of IT issues and propose countermeasures
- Auto Store robot system
- T-Sort robot system
- Pick-to-Light system
- Auto-labeler system
- Mobile devices and workstations
- Network monitoring and field troubleshooting
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