EMM Support Specialist

Are you a technical professional who thrives in an evolving, process-driven environment? Do you enjoy supporting operational workflows and delivering high-quality service? We are seeking an EMM Support Specialist to join our team and support our Enterprise Mobility Management (EMM) platforms, mobile devices, endpoint compliance and operational mobile technology workflows for Emsere.

As an EMM Specialist, you will ensure mobile and endpoint technologies are provisioned, supported, secured, and maintained efficiently while assisting users with mobile device and endpoint-related support issues.

• Troubleshoot mobile device and application issues.
• Follow escalation procedures and support workflows.
• Identify recurring endpoint or compliance problems.
• Support users in operational and clinical environments.

• Relevant Bachelor's degree (e.g. Information Technology, Computer Science or a related discipline)
• Minimum of 3 years of proven experience in endpoint management, mobility supports, or IT roles.
• Experience with Microsoft Intune, Workspace ONE, JAMF, or similar EMM platforms preferred.
• Familiarity with iOS, Android, Windows, and macOS device management.
• Understanding of endpoint compliance, identity management, and mobile application deployment.
• Experience troubleshooting endpoint, connectivity issues and external vendor management.
• Fluent in English (verbal and writing).

A collaborative and supportive work environment within a growing global organization. Opportunities to learn operational processes, develop technical skills, and contribute to high‑quality service delivery that supports clinical research around the world.