IT Client Support Specialist II

Salary Range: $50,000.00 To $58,000.00 Annually

Title: IT Client Support Specialist II
Reports to: IT Department Manager
Status: Full-time
Working Hours: 7:00 AM – 4:00 PM preferred; 8:00 AM – 5:00 PM optional
Working

Location:

Rockmart, Georgia

The IT Client Support Specialist / Help Desk Technician is responsible for providing responsive, professional, and effective technical support to Miura employees. This role supports daily help desk operations, endpoint administration, user account support, hardware and software troubleshooting, IT onboarding and offboarding activities, and general client-side IT services.

The position plays an important role in maintaining user productivity, improving support processes, and ensuring employees receive timely communication and resolution for IT-related issues.

• Provide frontline technical support to Miura employees onsite at the Rockmart office and remotely to other company locations.
• Respond to, troubleshoot, document, and resolve support requests through the company's ticketing system.
• Deliver excellent customer service by phone, email, remote support tools, Teams, and in-person support.
• Troubleshoot Windows workstations, laptops, mobile devices, printers, desk phones, conference room equipment, peripherals, and other end-user technology.
• Support Microsoft 365 applications, including Outlook, Teams, One Drive, SharePoint, Office applications, and related user issues.
• Assist users with password resets, account access, MFA issues, permissions, email issues, and general productivity tool support.
• Escalate issues to other IT staff or vendors when appropriate while maintaining ownership of communication with the user.
• Provide timely updates to users regarding ticket status, next steps, and resolution.
• Identify recurring support issues and recommend process improvements or training opportunities.
• Assist in creating and maintaining user-facing documentation, training guides, and knowledge base articles.

• Support user accounts, groups, devices, and permissions in a Microsoft Active Directory and Azure/Microsoft Entra environment.
• Manage onboarding and offboarding tasks, including account setup, hardware preparation, software installation, and access provisioning.
• Support and manage endpoint management activities, including software deployment, patching coordination, device configuration, and basic troubleshooting.
• Assist with troubleshooting network connectivity, VPN, Wi-Fi, printer, mapped drive, and authentication issues.
• Support and manage endpoint protection, security tools, and client-side security practices as directed by IT management.
• Maintain accurate IT inventory records for computers, peripherals, mobile devices, and related assets.

• Assist with support for company business applications and technology platforms.
• Provide user support for systems such as Microsoft 365, ticketing systems, Net Suite, endpoint management tools, Meraki network equipment, AV/conference room systems, and other supported applications.
• Coordinate with vendors or internal subject matter experts when higher-level support is required.
• Participate in IT projects, upgrades, deployments, and technology rollouts as assigned.
• Support IT training and onboarding efforts for new employees.
• Perform other duties as assigned by the IT Department Manager.

• High school diploma or equivalent.
• 1–2 years of experience in IT help desk, desktop support, client support, or a similar technical support role.
• Strong troubleshooting skills in a Windows desktop and Microsoft business environment.
• Working knowledge of Microsoft Active Directory and/or Microsoft Entra  (Azure AD) concepts.
• Experience supporting Microsoft 365 applications such as Outlook, Teams, One Drive, SharePoint, Word, Excel, and PowerPoint.
• Strong customer service mindset with the ability to support users professionally and patiently.
• Ability to explain technical information clearly to non-technical users.
• Strong written and verbal communication skills.
• Ability to document issues, resolutions, and procedures clearly.
• Ability to prioritize tasks, manage multiple support requests, and follow through to resolution.
• Dependable, organized, and able to work in a fast-paced business environment.
• Ability to work onsite in Rockmart, Georgia, five days per week.

• Associate degree in Information Technology, Computer Science, Networking, Cybersecurity, or a related technical field preferred but not required.
• 2+ years of experience in IT help desk, desktop support, client support, or a similar technical support role.
• Experience with Microsoft 365 administration or support.
• Experience with Microsoft Active Directory, Microsoft Entra  (Azure AD), group membership, permissions, and user lifecycle support.
• Experience with endpoint management platforms, remote support tools,…