Cybersecurity Operations Manager

Overview

The Security Operations Manager is responsible for overseeing daily security monitoring and response activities, serving as the in‑house interface between the organization and the Managed Security Services Provider (MSSP). Reporting to the Chief Cyber Risk Officer (CCRO), this role ensures effective coordination of incident triage, escalation, and resolution across enterprise and manufacturing environments.

This individual leads the operational cybersecurity response capability, maintains incident response procedures aligned to business risk, and provides strategic direction to MSSP teams on detection, alerting, and escalation protocols. The Security Operations Manager serves as the knowledge center for contextualizing alerts, tuning detection content, and refining use cases to reflect the internal environment, asset sensitivity, and business priorities.

A successful candidate will have strong technical acumen, operational rigor, and the ability to synthesize complex incidents into actionable insights. This role requires collaboration across security, IT, operations, and business teams to ensure rapid containment of threats and continuous improvement of threat detection capabilities.

A DAY IN THE LIFE:

• Act as the primary in‑house liaison to the MSSP Security Operations Center (SOC), managing real‑time incident triage, escalations, and post‑incident reviews.
• Own and maintain regional or enterprise‑wide incident response plans, procedures, and runbooks in alignment with the organization’s risk profile and operating model.
• Review and approve alert tuning, detection logic, and SOC playbooks to reduce noise and improve fidelity of detections.
• Provide MSSP with critical business context on assets, data flows, application owners, and operational dependencies to improve response accuracy.
• Conduct regular operational reviews of SOC performance, incident metrics, and MSSP adherence to SLAs and KPIs.
• Collaborate with security architects, GRC analysts, and infrastructure teams to ensure controls are accurately represented in detection coverage.
• Refine and prioritize detection and response use cases in alignment with the evolving threat landscape and internal security maturity.
• Coordinate response across business and technical teams during high‑severity incidents, including legal, HR, communications, and IT functions.
• Facilitate lessons learned sessions and postmortems, ensuring control gaps and response weaknesses are documented and remediated.
• Drive continuous improvements in log source coverage, asset visibility, and telemetry quality across IT, OT, and cloud environments.

• Bachelor’s degree in information security, computer science, or related technical field.
• Master’s degree or cybersecurity leadership coursework preferred.
• 5–7+ years of experience in security operations, with at least 2 years in an MSSP coordination, SOC lead, or incident response leadership role.
• Demonstrated experience managing or operating within a Security Operations Center (SOC), either internal or outsourced.
• Strong technical knowledge of SIEM, SOAR, EDR, NDR, and cloud‑native security tools, with an emphasis on tuning and detection engineering.
• Deep understanding of incident response lifecycle, threat actor behaviors (MITRE ATT&CK), and adversary simulation frameworks.
• Experience maintaining and testing incident response plans, tabletop exercises, and post‑incident improvement cycles.
• Familiarity with business operations, critical systems, and application landscapes in manufacturing or industrial environments.
• Ability to influence MSSP teams, manage priorities across internal stakeholders, and translate technical risk into business impact.
• Strong communication skills with the ability to brief executive audiences and coordinate multi‑stakeholder responses during high‑pressure scenarios.
• Preferable, but not required: GCIH, GCFA, GMON, or equivalent incident response and operations certifications.
• Additional value: CISSP, CCSP, or cloud security‑specific credentials.

• Great Medical/Dental Benefits
• Company‑Matched 401K Retirement Savings
• Annual Bonus Program
• Educational Assistance
• Relaxed Dress Code
• Leadership…