ServiceNow CMDB Implementation Specialist

Work Type: On-site / Hybrid — Ashburn, VA client site 3–5 days per week
Industry Category: Service Now / Configuration Management
Employment Type: Full-Time Contract
Clearance Requirement: Limited CBP Background Investigation (BI) required prior to onboarding

Our client is seeking an experienced Service Now CMDB Implementation Specialist to support an enterprise-scale Configuration Management Database implementation.

This position will support business-driven CMDB planning, organizational alignment, CI modeling, governance, data quality, and best-practice implementation. The specialist will work across application owners, IT operations, security, architects, platform administrators, and other stakeholders to define CMDB requirements, establish governance and data-quality standards, support integrations and testing, and drive adoption across the organization.

• Elicit stakeholder needs across Application Owners, IT Operations, Security, and other groups to identify required CIs, critical attributes, and inter-CI relationships.
• Document business requirements into clear functional and non-functional artifacts, including use cases, user stories, and acceptance criteria.
• Analyze existing data sources and identify gaps, inconsistencies, and migration challenges associated with moving data into the CMDB.

• Define CMDB classes and attributes, including servers, applications, databases, enumeration values, and ownership fields, in collaboration with Architects and Platform Administrators.
• Establish CI relationships such as “runs on,” “connects to,” and “is composed of” to accurately represent the enterprise environment.
• Normalize and standardize data to promote CMDB consistency and integrity.
• Support CI lifecycle management and organizational CMDB ownership models.

• Map CMDB-related Incident, Change, Problem, and Asset Management processes to ensure the CMDB effectively supports ITSM workflows.
• Define data-governance policies for data ownership, entry, updates, and quality assurance.
• Specify integration requirements for automated discovery tools, ticketing systems, monitoring platforms, and other enterprise data sources.
• Apply Service Now CSDM and service-mapping principles to support an effective enterprise CMDB structure.

• Define data-quality rules and metrics for accuracy, completeness, and consistency.
• Establish processes for ongoing CMDB monitoring, remediation, and continuous improvement.
• Plan and conduct User Acceptance Testing with business users.
• Develop test cases to validate functional requirements and expected business outcomes.

• Identify reporting requirements and dashboards that provide environmental insights, decision support, and compliance monitoring.
• Define CMDB-enabled KPIs, including metrics such as Mean Time to Repair and change success rates.
• Establish standards for measuring CMDB health, data quality, and operational effectiveness.

• Develop CMDB training materials, standards, procedures, and supporting documentation.
• Deliver training sessions to user groups to drive adoption and proficiency.
• Provide ongoing support and clarification regarding CMDB functionality, processes, and data usage.

• Facilitate workshops to gather requirements, resolve conflicts, and establish cross-functional consensus.
• Lead stakeholder discussions and cross-team alignment sessions.
• Translate business requirements and technical concepts between business and technical teams.
• Collaborate across large, federated, or regulated organizational environments.

• U.S. citizenship required.
• At least 10 years of overall information technology experience
  .
• Bachelor’s or Master’s degree. Four additional years of relevant experience may substitute for a Bachelor’s degree, or two additional years of relevant experience may substitute for a Master’s degree.
• At least 5 years of enterprise ITSM, CMDB, or Configuration Management experience
  , including demonstrated expertise in CMDB…