HCM System Analyst

At Thorlabs, we design and manufacture components, instruments, and systems that transform the world by identifying, enabling, and accelerating key photonics (i.e., light-based) technologies. Backed by a dedicated workforce of more than 3,000 employees worldwide, Thorlabscontributes to cutting-edge research and real-world innovation.

Whether you're early in your career or bringing years of experience, you’ll find opportunities to grow, take ownership, and make meaningful contributions from day one. We know every employee brings unique talents and perspectives that fuel our success, and we seek driven individuals who are excited to make an impact in a fun, fast-moving culture.

The Systems Analyst I provides frontline support and foundational system administration for the organization’s global HR technology platforms. This role combines internal customer support, issue resolution, system configuration, testing, documentation, data quality, and reporting responsibilities. The position is expected to develop increasing technical and analytical capability over time. This role is hands-on, requiring direct involvement in all areas of HR and is a resource to business leaders and employees.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations or to travel to events.

• Serve as the first point of contact for HR systems questions and support requests from global HR teams and other internal users, providing responsive, customer-focused assistance.
• Manage the HR systems support queue by documenting requests, assessing priority and impact, troubleshooting issues, communicating status, and resolving or escalating requests appropriately.
• Diagnose user, data, configuration, security, workflow, and integration-related issues in partnership with HR, Payroll, Benefits, Finance, IT, and external vendors as needed.
• Perform approved system configuration and maintenance activities, including updates to workflows, business rules, security roles, notifications, templates, system tables, and other configurable components.
• Support system implementations, releases, enhancements, and process changes through configuration, functional and regression testing, defect tracking, documentation, communication, and readiness activities.
• Maintain system documentation and support resources, including knowledge-based articles, troubleshooting guides, configuration records, process instructions, and FAQs.
• Support system security, data integrity, and compliance by administering approved user access, researching data discrepancies, performing routine audits, and protecting confidential employee information.
• Develop and maintain reports, dashboards, and data extracts; analyze support and system trends to identify opportunities to improve processes, user experience, data quality, and HR technology adoption.

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

This is a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary.

• 1-2 years of experience working in an HRIS environment or related HR…