Lanier Technical College; Helpdesk Technician - Hall County Campus, Gainesville, Ga

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Job Title:

LANIER TECHNICAL COLLEGE; HELPDESK TECHNICIAN - HALL COUNTY CAMPUS, GAINESVILLE, GA 30507

Agency:

Lanier Technical College Job

Requisition :

Day (United States of America)
Compensation Details:

LOW $50’S ANNUALLY, DEPENDING ON EDUCATION, QUALIFICATIONS, AND EXPERIENCE

Job Description:

Lanier Technical College – Forsyth Campus;
Cumming, GA 30041 is conducting a search for the following full-time, benefit-eligible, FLSA non-exempt, salaried position. NOTE : A background check is part of the selection process. Please contact Human Resources at  or cantrell if any assistance/accommodation is needed in the application/interview process.

POSITION: HELPDESK TECHNICIAN

REPORTS TO:

Technology Support Supervisor SALARY:
Low $50’s annually, depending on education, qualifications, and experience EFFECTIVE:
This position is available now RESPONSIBILITIES :

Under general supervision, responsible for assisting customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Help Desk Technician is responsible to ensure that the user receives an effective solution. .MAJOR DUTIES:
· Effectively, professionally, and respectfully represents other I.T. members, teams, and their services to the client community.
· Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer or projector issues and resolving difficulties with other Classroom Technology. Support may be done by using remote support utilities, verbally over the phone, or by conducting in-person service calls.
· Determines the most effective manner to resolve customer's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues.
· Responsible for LAN troubleshooting;
· Responsible for the installation and termination of Ethernet cable.
· Records required customer and problem information in LTC Help Desk. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
· Resolves Level 1 and 2 work orders. Elevates complex and/or high priority problems to the Technology Support Supervisor.
· Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
· Works on Information Technology related projects as assigned by supervisor.
· Assists in maintaining IT Department inventory, including additions, transfer, and surplus of Equipment.
· Install, upgrades, and troubleshoots software as needed.
· Instructs customers in correct policy and procedures, special requirements, restrictions, and supporting documentation needed to complete relevant process.
· Other work-related duties as required by supervisor.

MINIMUM QUALIFICATIONS:

A high school diploma or equivalent AND one (1) year of work-related experience

COMPETENCIES:

Basic knowledge of computer and network hardware, operating systems (Windows, Chrome and MAC OS), and presentation software: i.e. PowerPoint;

Skill in providing excellent customer service;

Skill in the operation…