Entry Level Technician

Job Description

This position offers an unusually strong opportunity to learn IT across more than 150 contract clients in many different industries all over the US and internationally.
This entry-level role (0-2 years of experience) begins with call intake and task coordination, with growth into technician installation and support. The junior technician manages inbound calls, creates support tickets, helps keep workflow organized, and ensures billing documentation is complete.

Responsibilities

• Answer calls, document incoming support requests and help prioritize client concerns.
• Keep the task board organized and up to date.
• Track technician time entries and follow up on open tickets.
• Communicate logistics and updates with the team.
• Verify documentation is accurate and closed out properly.
• Perform daily vehicle inventory checks.

Preferred Qualifications and Skills

• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Basic understanding of computer hardware, networking (routers, switches, Wi-Fi), and troubleshooting methods.
• Ability to lift up to 50 lbs. and work in various environments (offices, server rooms, retail spaces, etc.).
• A valid driver's license and reliable transportation is required.

Some weekend and overtime work may be required.