Sample Order Support Coordinator

For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state‑of‑the‑art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics.

Our past innovations drive today’s technology – and our present innovations are shaping tomorrow’s.

Whatever the future holds, you can be sure that Murata will be a part of it.

The Sample Order Support Coordinator ensures high level customer satisfaction for assigned accounts and serves as a liaison among customers, marketing, sales, logistics, finance, and manufacturing. This position maintains the accuracy and integrity of customer and factory order activity, proactively managing sample fulfillment, and supporting on-time delivery. The Sample Coordinator resolves order‑related questions, discrepancies, and delays through timely communication and cross‑functional coordination.

The Sample Order Support Coordinator supports the objective of 100% customer satisfaction across the assigned account base, recognizing Murata’s Sales Representatives as internal customers supporting design activities. This position maintains efficient, accurate, and compliant sample and product order processes, supporting customer‑specific requirements and system updates.

Hybrid from Rockmart, GA

• Utilize Murata’s Global Supply System (GSS) and Global Sample Request System (GSR) to enter, maintain, and manage customer demand, sample requests, and related order activity in the system.
• Create, release, and monitor firm customer orders and factory orders.
• Monitor and manage customer backlogs, including backlog review, expedites, updates, cancellations, and refunds when applicable.
• Process order changes and cancellations while maintaining accurate customer order information.
• Ensure all orders and requests are tracked, updated, and processed accurately from entry through completion.
• Follow established order routing and inventory management procedures to support accurate fulfillment and inventory usage.
• Manage shipping routes which include irregular shipments, direct shipments, drop‑ship requests, and additional customer‑specific fulfillment requests.
• Communicate and collaborate with local and international teams supporting factory expectations, requirements, and open questions needed to complete customer and sample requests.
• Comply with customer shipping instructions, shipping consistency requirements, sensitive list requirements, export‑related procedures, and company policies.
• Process chargeable orders based on billing type to procure product for sample quantities. Complete order processes can include tax requirements as well as receipt of goods and invoicing when required, maintaining accurate and current records.
• Maintain Customer Cost File (CCF) and Article Registration (ARS) records when applicable.
• Provide monthly or quarterly status communication to management when applicable.
• Initiate article registrations with the factory, including requesting drawings and Article, application, or customer specific forms (‑Only) as needed.
• Navigate Japan Spirits for data sourcing when needed.
• Track registration status, resolve part number issues, and respond to factory requests in a timely manner.
• Coordinate credit card orders directly with customers and maintain supporting order documentation.
• Partner with Finance to ensure credit card billing is processed accurately and timely.
• Work with Finance to support streamlined processing and resolve billing or receiving questions.
• Provide timely updates on order status, pricing, shipment issues, discrepancies, delays, and other order‑related concerns.
• Maintain working knowledge of the Sample America platform, including system navigation, pass‑through requirements, request processing, and user inquiry support.
• Perform timely updates within the system to manage and support…