Business Process Support Consultant

Job Title:

Business Process Support Consultant

Job Country:

United States (US)

Here at Avanos Medical, we passionately believe in three things:

• Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
• Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
• Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter.

We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS.

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Essential Duties and Responsibilities:

The incumbent is responsible for the overall quality of the Global Customer Service Processes and adoption within the teams, identifying and improving business processes as well as providing user support and training to the Global Customer Service teams. This role will provide guidance to Business Process Support Analysts and feedback to Customer Service leadership around individual contributor performance to standards. This individual would also act as a key resource for data mining and analytics related to order management.

Key Responsibilities:

• Provide functional and technical expertise for the Order Management systems and other related projects/initiatives, ensuring that capabilities, limitations, and risks are effectively communicated to the teams
• Coordinate with IT on system enhancements and testing for SAP and other order management systems
• Identify and lead continuous improvement efforts and implement process changes that create resource capacity or cost savings by collaborating with cross-functional teams across the supply chain including Customer Care, Distribution, Planning, Sales, and Marketing
• Management of Global Customer Service continuous education program defining training requirements for Customer Service roles and ensuring compliance.
• Drive compliance to best practices and standard business processes in Customer Service including the development, communication, training and ongoing updates of policies and procedures.
• Analyze data and reports to identify improvement opportunities, noncompliance issues or further training or development needs.

Required:

• Bachelor’s Degree or equivalent business experience required
• 5+ years’ experience in Customer Service, Distribution, Logistics, or related field
• Experience in SAP systems and processes
• Experience in SFDC systems and processes
• Self-starter with ability to work with little work direction
• Ability to troubleshoot complex issues, set priorities, and manage projects
• Strong communication and collaboration skills, specifically in a training environment

Preferred:

• 3+ years’ experience in SAP systems and processes
• 3+ years’ experience in SFDC systems and processes
• Knowledge and previous application of Continuous Improvement and/or LEAN principles
• Health Care industry experience preferred

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Salary Range:

The anticipated average base pay range for this position is $96,000.00 - $. In addition, this role is eligible for an attractive incentive compensation program and benefits. In specific locations, the pay range may vary from the base posted.

Avanos Medical is…