Support Specialist ; Distribution

Distribution Support Specialist I

We are seeking a Distribution Support Specialist I to provide administrative and operational support for distribution-related activities. This role will assist with inventory management, order processing, shipment coordination, billing, customer service, documentation, vendor communication, and data reporting.

The ideal candidate will be organized, detail-oriented, customer-focused, and comfortable working with spreadsheets, billing systems, inventory records, and multiple priorities.

• Monitor and manage inventory levels to support distribution operations.
• Receive and process customer orders accurately.
• Coordinate shipment preparation, scheduling, labeling, and documentation.
• Respond to customer inquiries and resolve order or delivery issues.
• Use spreadsheets and billing software to report customer charges for:
• In-lab services
• Repairs
• Vendor service fees
• Maintain accurate records of inventory, orders, shipments, billing, and customer interactions.
• Collect and analyze distribution data, including fulfillment rates, delivery times, and inventory activity.
• Prepare reports and support process-improvement initiatives.
• Perform quality checks on products or materials before shipment.
• Communicate with suppliers and vendors regarding order status, delivery issues, and service needs.
• Support onboarding and training of team members on procedures and systems.
• Follow all applicable safety procedures and documentation requirements.
• Assist with distribution-related emergencies, delays, recalls, or other operational issues.
• Support cross-functional teams to improve efficiency and customer service.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic analytical and problem-solving skills.
• Strong attention to detail.
• Customer-service focused with a professional approach.
• Ability to work effectively as part of a team.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Ability to learn order-processing, billing, inventory, and distribution systems.

• Previous experience in distribution, logistics, inventory, administrative support, billing, or customer service.
• Coursework or experience in supply chain management, logistics, or business administration.
• Experience with inventory-management or order-processing software.
• Experience working with vendors, suppliers, and internal operational teams.

Distribution Support | Inventory Management | Order Processing | Billing | Customer Service | Microsoft Excel | Shipment Coordination | Vendor Relations | Data Analysis | Documentation | Logistics | Administrative Support | Process Improvement