Assistant Community Manager; Facilities Focused

Harlem, NY

Assistant Community Manager ( Facilities Focused)

Location: On-site | Harlem

Reports to: Community Manager

The US base salary range for this full-time position is $38.46 plus discretionary bonus

Property Overview:

Wilson Houses, part of NYCHA’s PACT program, is located in East Harlem, Manhattan, and is intended to enhance the quality and affordability of housing for its residents. The development consists of a single campus with 398 residential units across three 20-story high-rise elevator buildings, each equipped with two elevators. A community center is attached to one of the buildings.

The property also includes:

Two basketball courts

Open paved and landscaped areas

The property is owned by the New York City Housing Authority (NYCHA) and, through a 99-year leasehold established as part of the PACT transaction, is supported by a development team consisting of Hope Community and Apex Building Group. Twin Pines Management will provide property management services, with an overall focus on community engagement, resident satisfaction, and improving the quality of life for residents.

Role and Responsibilities Overview

POSITION SUMMARY

The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager's absence. This role focuses on leasing support, resident services, and administrative and financial accuracy at the property level.

KEY RESPONSIBILITIES

• Direct day-to-day facilities operations across the assigned portfolio, ensuring all physical assets, building systems, and infrastructure are maintained to the highest operational standards.
• Supervise maintenance technicians, porters, janitorial personnel, contractors, engineers, and third-party service providers.
• Oversee work order administration, response times, completion rates, and resident satisfaction
• Develop and monitor preventive, predictive, and corrective maintenance programs for all building
• Manage the operation, maintenance, repair, and replacement planning of:
  • HVAC equipment and ventilation systems
  • Boilers and heating plants
  • Domestic water systems
  • Electrical distribution systems
  • Elevators and vertical transportation systems
  • Roofing systems
  • Building envelope components
  • Fire alarm and suppression systems
  • Emergency generators and backup systems
  • Access control and security systems
• Conduct routine facilities inspections and building condition assessments to identify operational risks and capital improvement needs.
• Maintain equipment inventories, service histories, warranties, maintenance records, and asset life-cycle documentation.
• Coordinate emergency maintenance responses, disaster preparedness initiatives, and after-hours service protocols.
• Monitor building performance indicators, maintenance productivity, service-level compliance, and operational efficiencies.
• Assist with capital planning, reserve studies, infrastructure improvements, and long-term asset preservation strategies.

• Lead all apartment turnover and make-ready initiatives to minimize vacancy downtime and maximize rental revenue.
• Develop turnover schedules and project timelines to ensure units are completed within established company benchmarks.
• Coordinate inspections, maintenance repairs, painting, flooring replacement, cleaning, pest control, and vendor services.
• Conduct quality assurance inspections to ensure units meet occupancy standards and company presentation requirements.
• Conduct pre-NYCHA inspections in preparation of NYCHA
• Monitor unit turn costs, contractor performance, completion rates, and budget adherence.
• Partner with leasing and site teams to accelerate occupancy and ensure inventory remains market-ready.
• Implement process improvements designed to reduce turn times and increase operational

• Lead inspection readiness programs for HUD NSPIRE, HQS, HPD, HDC, NYCHA lender, investor, ownership, insurance, and agency inspections.
• Ensure continuous compliance with all federal, state, and local housing, facilities, and life-safety
• Conduct recurring building inspections to identify, correct, and document deficiencies
• Maintain ongoing readiness of:
  • Common areas
  • Mechanical rooms
  • Electrical rooms
  • Roof areas
  • Grounds and exterior spaces
  • Vacant units
  • Occupied units
  • Life-safety systems
• Ensure immediate correction of life-threatening, severe, and…