Field Service Manager

Overview

Field Service Manager

Full-Time | On-Site | Peachtree City, GA

Lead a High-Impact Service Team Supporting North America

We are actively recruiting a results-driven Field Service Manager on behalf of our client, a leader in industrial machinery and service operations. This is a 100% on-site leadership role based in Peachtree City, GA, overseeing a large, distributed team of field service professionals across the US and Canada.

This role is ideal for someone with strong leadership experience—particularly managing managers—and a passion for team development, accountability, and operational excellence. Industry-specific technical knowledge is appreciated but not required; leadership strength is the key differentiator for success in this position.

• Team Leadership & Development
  • Conduct regular 1:1 meetings with supervisors to guide their leadership growth.
  • Coach newer leaders on performance management, accountability, and team structure.
  • Promote consistency in leadership practices across the field service team.
• Operational Accountability
  • Ensure supervisors and technicians are adhering to existing SOPs and not abandoning procedures prematurely.
  • Hold teams accountable to service expectations and technical deliverables.
  • Serve as the point of contact for escalated customer concerns, resolving issues before they reach senior leadership unnecessarily.
• Performance & Metrics
  • Own and report on weekly KPIs aligned to operational performance.
  • Collaborate with the VP on identifying additional performance benchmarks and reporting improvements.
• Cross-Functional Collaboration
  • Coordinate with internal departments (e.g., Parts, Engineering, Sales) to ensure technician needs and customer support are aligned.

• Leadership First
  :
  Proven ability to lead leaders—experience managing supervisors or multi-site field teams is critical.
• Mentorship & Coaching
  :
  Strong coaching skills, especially with newer supervisors or first-time managers.
• Process Discipline
  :
  Commitment to enforcing SOPs, developing scalable systems, and driving repeatable results.
• Communication Excellence
  :
  Strong written and verbal skills; able to communicate clearly across technical and executive teams.
• Conflict Resolution
  :
  Experience resolving field/customer issues and balancing internal team needs with client expectations.
• Local Presence Required
  :
  Candidates must live within 45 minutes of Peachtree City, GA—this is a fully in-office leadership role.

• Leadership experience in service, operations, or technical environments (field service, logistics, manufacturing, etc.)
• Managing multi-location or distributed teams
• Exposure to technical service organizations (but again, not required)

• Base Salary
  : $100,000 – $120,000 (flexibility to go higher for top talent)
• Profit-Sharing Bonus
  :
  Tied to overall service team performance
• Expense Card Provided
  :
  For business-related travel/needs
• Health Benefits & Retirement
  :
  Comprehensive offerings provided by the employer
• No Company Vehicle
  :
  Travel is minimal and not a core function of the role

This position is being managed by Bird Dog Talent Solutions