Manager, Customer Compliance
Listed on 2026-02-01
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Management
Operations Manager, Supply Chain / Intl. Trade
About the Role
The Customer Compliance Manager ensures adherence to customer regulatory and contractual requirements within a warehouse environment. This role leads audit readiness, manages customer compliance activities, and oversees a team of 10–15 employees while serving as the primary customer-facing compliance contact.
Key Responsibilities- Lead customer audits, assessments, and inspections from preparation through closure
- Serve as the primary point of contact for customer compliance inquiries and escalations
- Ensure continuous audit readiness across all warehouse operations
- Lead, coach, and develop a team of 10–15 compliance or quality team members
- Set clear performance expectations and ensure accountability
- Conduct performance reviews, coaching, and corrective action as needed
- Own and track corrective and preventive action plans to completion
- Partner with cross-functional leaders to address root causes and prevent recurrence
- Ensure compliance documentation, SOPs, and work instructions are accurate, current, and audit-ready
- Maintain evidence repositories to support customer and regulatory requirements
- Monitor daily warehouse operations to ensure adherence to customer standards, safety requirements, and contractual obligations
- Identify compliance gaps and proactively implement corrective actions
- Ensure required compliance training is completed, documented, and validated
- Partner with HR and Operations to support onboarding and ongoing compliance education
- 5+ years of warehouse compliance, quality, or operations experience
- 2+ years of people management experience
- Strong audit, documentation, and customer-facing experience
DP World offers market-competitive compensation and opportunities to grow within a global, high-performing organization. We invest in our leaders and provide exposure to large-scale operations, innovation, and career mobility—locally and globally.
About DP World:
Trade is the lifeblood of the global economy. DP World exists to make the world’s trade flow better, changing what’s possible for customers and communities. We employ more than 111,000 people from 159 nationalities across 77 countries, and we continuously transform and integrate our businesses to deliver smarter logistics solutions.
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