Facilities Services Supervisor

Position Summary

The 2nd Shift Supervisor, Facilities Services provides on shift leadership and operational support for all evening facility activities at the Westpark buildings. This role oversees cleaning, maintenance, safety practices, and workflow coordination during 2nd shift. The Supervisor ensures tasks are completed efficiently, supports cross‑shift communication, and responds to after‑hours facility needs. This position assists the Facilities Manager and Facilities Team Lead III when needed but functions primarily as the hands‑on hourly leader for the 2nd‑shift team.

• Provides leadership, coaching, and performance management to all Facilities Team Leads and cross-shift staff.
• Oversee daily operations, staffing decisions, and resource allocation for facilities team.
• Approves timecards, PTO requests, and ensures adequate coverage across all shifts.
• Conducts performance evaluations for facilities staff under position’s supervision.
• Manages departmental scheduling.
• Oversees procurement of supplies.
• Leads quality assurance checks, facility inspections, and safety audits across all buildings.
• Ensures compliance with safety standards, training requirements, and regulatory expectations.
• Develops and updates standard operating procedures, checklists, and emergency response processes.
• Responds to escalated Helpdesk tickets, maintenance issues, and facilities‑related emergencies.
• Serves as key contact for facility security, alarm system responses, and after‑hours operational needs.
• Collaborate with the Facilities Manager on budgeting, project planning, and capital improvements.
• Leads departmental meetings, training sessions, and cross‑functional communication.
• Performs additional duties as assigned by the Facilities Manager.
• May have to run errands to purchase supplies in emergency situations.

Note: Qualifications listed are guidelines. Other factors may be considered.

• High School Diploma or GED required, Associate’s or Bachelor’s degree preferred.
• Minimum 4 years’ leadership role. Minimum 7 years’ related work experience required.
• Proven experience managing multi‑shift teams.
• Strong planning, problem‑solving, and organizational skills.
• Excellent written and oral communication abilities.
• Ability to work independently and exercise sound judgment.
• Must have valid driver’s license for MVR report.
• Must be able to lift 70 lbs.

• Leadership & Team Development
• Operational Planning
• Decision Making
• Conflict Resolution
• Adaptability
• Confidentiality
• Customer Service Orientation
• Punctuality
• Dependability
• Planning & Organization
• Problem Solving
• Oral Communication

• This job works with different types of Class 2 “household” chemicals to clean and maintain the environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Personal Protective Equipment is supplied for employee use.
• The noise level in the work environment is usually moderate.

• While performing the duties of this job, the employee is required to stand, walk, kneel, climb, lunge, stoop, bend, squat for minimum to extended periods of time with use of arms, hands, or fingers in a moderate to vigorous motion for cleaning or reaching. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.
• May be required to wear up to 10 pounds on back to operate vacuum.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.