Director Services

What You’ll Do

• Lead delivery across a portfolio of strategic banking accounts. Own end‑to‑end accountability for complex payment implementation programmes, ensuring they land on time, within scope, and on budget; set the pace, maintain delivery rigor, and act as senior escalation point.
• Build and run a high‑performing PS team of 20‑30 project managers, technical consultants, and business analysts. Hire well, develop people, manage performance, and create an environment where talent thrives.
• Own the client relationship as a trusted partner. Lead steering committees, conduct executive business reviews, and drive opportunities to expand ACI’s footprint within accounts.
• Manage the commercial health of your portfolio
  —P&L ownership, revenue recognition, utilization, margin, project financials, SOW and change order approvals, and pre‑sales scoping and solutioning.
• Drive operational discipline through RAG status reporting, resource management, timesheet compliance, portfolio dashboards, and championing PS tools, methodologies, and best practices.
• Contribute to the PS organization’s growth
  —participate in NA PS leadership, refine delivery methodology, embed AI tooling, strengthen knowledge management, and shape next‑generation PS service offerings.

• Client satisfaction scores and executive relationship health across your account portfolio.
• On‑time, on‑budget delivery performance across your programme portfolio.
• PS revenue, utilisation, and margin targets for your accounts.
• Team retention, engagement, and capability development.
• Quality and completeness of delivery governance and reporting.
• Contribution to pipeline generation and pre‑sales solutioning in partnership with Sales.

• 10+ years in professional services, technology delivery, or consulting with at least 4 years leading teams delivering complex software implementations for banking or financial services clients.
• Track record of owning PS P&L and managing multi‑million‑dollar project portfolios, including SOW ownership, change control, and revenue accountability.
• Proven ability to build and sustain executive‑level client relationships, navigating difficult conversations and earning long‑term trust.
• Experience leading and developing delivery teams: hiring, coaching, managing performance, and creating a growth culture.
• Payments or financial technology domain knowledge—understanding the landscape, speaking credibly with banking clients, and assessing technical delivery risk.
• Judgement to operate independently, making wise decisions, knowing when to elevate and keeping client relationships in view.

• Real authority: own your portfolio and make decisions that impact client experience.
• Clients that matter: work with North America’s most significant banking institutions on complex, consequential projects.
• A team worth leading: inherit a capable team with room to grow, supported by PS development resources.
• A global peer group: collaborate with the NA VP and peer directors across regions, sharing best practices.

Professional Services turns ACI’s systems into working operations for banks whose clients depend on them. A Director of Professional Services drives project excellence, builds credibility for long‑term partnerships, develops the next generation of PS professionals, and directly sustains the commercial health of a critical region.

Applicants must be currently authorized to work full‑time in the United States. This position does not offer sponsorship for employment visa status or work permits now or in the future.

Competitive compensation and benefits package, within an innovative and collaborative work environment.

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.