Regional Learning Delivery Management Lead

Learning Delivery Manager

As Learning Delivery Manager within our Global Learning Services team, you'll lead the regional Learning Delivery Management team based out of the Budapest Hub, overseeing end-to-end program deployment across all assigned countries and learning institutes. You'll drive delivery excellence, coach and develop your team, manage vendor relationships, and play a key role in transforming how learning is delivered across the International region.

The Learning Delivery Management team is part of the Global Learning Services function within the Budapest Hub, operating on a regional and international scale. The team is responsible for the full lifecycle of learning program deployment — from scheduling and logistics coordination to systems administration and continuous process improvement. Covering all assigned countries and learning institutes, the team works in close partnership with Learning Business Partners, regional learning leaders, and learning process outsourcing vendors to ensure seamless, high-quality delivery of Instructor-Led and Virtual Instructor-Led Training (ILT & VILT) programs.

The team is on a transformation journey, harmonizing delivery operations towards a centralized, globally aligned Learning Delivery Operating Model.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities include:

• Lead and manage the regional Learning Delivery Management team based out of the Budapest Hub
• Oversee end-to-end program deployment activities including VILT & ILT session scheduling and logistics (remote and on-site), covering learning administration, instructor and materials coordination, iLearn session creation requests, standard program communications, visa support documentation, and contract order-to-pay processes
• Maintain effective relationships with regional learning leaders and Learning Business Partners
• Develop program delivery calendaring in partnership with Learning Business Partners
• Raise learning delivery service requisitions through the Service Delivery Management portal in partnership with Learning Business Partners
• Manage local systems administration approvals including eBuy, eVMF, service contracts, tax, and shipment
• Support the landing and deployment of new or redesigned learning programs and pilot sessions
• Provide delivery consultation to program owners on design impacts, deployment coordination, and iLearn session configuration
• Manage learning process outsourcing vendors and remote/virtual extended learning coordinators
• Manage Tier 1 & Tier 2 operational issues, identifying short- to long-term solutions to address gaps and drive continuous delivery process improvement and harmonization towards global standards
• Produce local agreed reporting to fulfil mandatory requirements and standard reporting obligations
• Handle audit enquiries related to delivery aspects
• Partner with learning process outsourcing vendors to provide learning data for audit exercises
• Manage the logistics budget within defined scope
• Monitor Purchase Orders (POs) using finance and procurement reports
• Coach, monitor, and develop regional Learning Delivery Management team members to ensure successful rollout of the LDM Target Operating Model in the International region
• Support integration plans to transition learning institutes towards a centralized Learning Delivery Operating Model for assigned countries and regions
• Harmonize program delivery for pilot countries in phases to align with the global framework wherever possible
• Partner with learning process outsourcing vendors on the transition journey, including scope of work definition, outsourcing resource management, process mapping, and service delivery management system setup
• Provide delivery consultation to identified pilot countries and learning institute partners on the new operating model, leveraging the global framework

If this opportunity aligns with your…