Enterprise Program Office - Delivery Manager

Enterprise Program Office
- Change Delivery Manager

Truist | Posted Mar 14

Job Type: Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for delivering complex programs that support the overall enterprise strategic goals. Provides oversight and program management leadership to cross‑functional teams to execute on concurrent programs of large size and ensures standard project protocols are met. This teammate possesses expert knowledge of complex program management process and is skilled at managing complex programs which require considerable resources with high levels of stakeholder integration.

Plans and deliveries on program activities, that often include a portfolio of concurrent projects, in accordance with the Enterprise Program Office strategy and methodologies. This teammate has prior experience leading programs that have introduced a significant level of change across one or more lines of business, divisions, and/or companies often via a multi‑year program roadmap and schedule.

The Enterprise Program Office
- Change Delivery Manager will plan and manage programs with a focus on meeting customer needs and satisfaction by managing program commitments and resolving ambiguity and issues, including communications with sponsors, stakeholders, and management (including senior leaders and executives). Interfaces with all areas affected by the program including end users, business stakeholders, support functions, technology teams, and vendors. Ensures adherence to quality standards and established policies and processes while managing the end‑to‑end project lifecycle of activities from scope definition to overall integrated plan development and execution, and deployment readiness activities inclusive of client and teammate needs.

Maintains awareness and management responsibility for collective program activities, that may be occurring across multiple simultaneous projects and works with teams to manage activities to ensure progress against overall program scope, schedule and budget. Change Delivery Manager may lead a broad project team consisting of multiple project managers and project analysts.

This position is 5 days in office.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Manages the intake, planning, business readiness, and execution of assigned program level initiatives.
• Leads and influences cross functional teams to effectively deliver program objectives including a successful communication and training plan.
• Provides leadership in managing high‑risk projects by facilitating project charter, vision/objectives, financials, scope, metrics, quality, schedule, resourcing, vendor management, dependencies, risks, status reporting, stakeholder engagement, business readiness/organizational change management, value realization necessary to deliver specified requirements, objectives and value.
• Manage programs (and sub-projects) throughout the project lifecycle. Able to drive cross functional stakeholders’ collaboration to resolve open items related to unclear, ambiguous, general requirements and questions that may impact overall program scope, schedule or budget.
• Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary.
• Present program summaries to executive/senior leadership regarding program status, critical path activities, risk management routines and overall readiness status. Able to provide updates and answer leadership questions in the context of alignment to strategic business objectives and benefits planned for teammates and clients.
• Oversees and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
• Establishes and maintains relationships with all stakeholders ensuring coordination across cross‑functional teams and obtains leadership support and…