Customer Service Team Lead; Quotation Management - German Speaker

Team Lead For German-speaking Quotation Management Team

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our colleagues support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration and expertise to help our customers solve some of the world's most important challenges.

Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment.

About the Role

We're looking for a Team Lead to join our German-speaking quotation management team in Budapest. As a Team Lead, you'll be responsible for leading, coaching and developing a team that supports our commercial organization by delivering accurate and timely quotations for customers across German-speaking markets.

This role is ideal for an emerging leader ready to take the next step in their leadership journey, as well as experienced Team Leads who enjoy coaching, mentoring and developing people. You'll balance day-to-day people leadership with operational coordination, empowering your team to deliver accurate, timely quotations while continuously improving the customer experience. Working closely with Sales, Pricing, Customer Service, Commercial Operations and other internal stakeholders, you'll help remove operational roadblocks, support team success and ensure quotation requests are delivered efficiently and in line with business expectations.

If you're passionate about coaching others, fostering collaboration and helping your team succeed in a fast-paced international environment, we'd love to hear from you.

Why Join Our Budapest Team?

You'll be joining a collaborative international team that plays an important role in supporting our commercial organization through accurate and efficient quotation management.

As Team Lead, you'll have the opportunity to shape team performance, coach colleagues and contribute to operational improvements while working alongside experienced professionals across multiple business functions.

Thermo Fisher Scientific offers excellent opportunities for career growth, leadership development and internal mobility within a truly global organization where continuous learning and innovation are encouraged.

What You'll Do

• Lead, motivate and develop a German-speaking Quotes Team, fostering a collaborative and high-performing culture
• Coach team members through regular feedback, performance conversations and development planning
• Monitor daily team workload and ensure quotation requests are completed accurately and within agreed service levels
• Support the team in resolving operational challenges and act as the first point of escalation for complex quotation-related issues
• Collaborate with Sales, Pricing, Customer Service and other internal stakeholders to ensure timely and accurate quote delivery
• Monitor team performance using operational metrics and identify opportunities to improve efficiency, quality and customer satisfaction
• Ensure compliance with company policies, commercial guidelines and operational procedures
• Support onboarding, training and knowledge sharing within the team
• Encourage continuous improvement by identifying process enhancements and sharing best practices
• Create an engaging team environment that promotes accountability, collaboration and customer focus

What We're Looking For

• Fluent German and English language skills, both written and spoken
• Ideally, a minimum of 2 years of leadership experience gained through direct people management or informal leadership responsibilities such as team leadership, mentoring, coaching, SME responsibilities or leading operational initiatives
• Previous experience within Quotation Management, Sales Support, Customer Operations, Customer Service Administration or a Shared Services environment
• Experience coaching, developing and motivating team members to achieve individual and team goals
• Str…