Assistant Spa Manager; m​/f​/d

Assistant Spa Manager (M/F/D)

Mandarin Oriental Vienna is looking for an Assistant Spa Manager to join our Spa Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Mandarin Oriental, Vienna, located in a historic building, offers 138 rooms and suites, an elegant restaurant, a sophisticated bar, as well as a spa with treatment rooms, a swimming pool, and a fitness center. The property also features a selection of flexible meeting and banquet rooms, perfect for special occasions. The 22 exclusive residences on the top floors offer private rooftop access, outdoor terraces, and stunning city views, with direct access to hotel facilities and Mandarin Oriental's legendary service.

Based at the Mandarin Oriental Vienna within the Spa Team in Vienna, the Assistant Spa Manager is responsible for various duties. The Assistant Spa Manager reports to the Director of Spa.

• Coordination and optimization of workflows in the spa area to maximize efficiency and customer satisfaction
• Development and implementation of new treatment offerings as well as seasonal specials to provide guests with an innovative experience
• Monitoring the adherence to quality standards and continuous improvement of spa services
• Monitoring guest satisfaction and proactively addressing complaints or concerns
• Building and maintaining relationships with regular guests to foster long-term customer loyalty
• Acting as the deputy for the Assistant Director of Spa and Director of Spa
• Maintenance and upkeep of spa equipment and treatment areas
• Advising guests on appropriate treatments based on their needs and preferences
• Conducting professional massages, facials, body treatments, and other wellness services
• Assisting in the organization and planning of spa events and activities
• Participating in regular training to further develop professional knowledge and treatment techniques

• Completed training as a spa or wellness therapist or a comparable qualification in the wellness field
• Experience in performing massages, facials, and body treatments
• Excellent knowledge of skincare products and their application
• Friendly, professional, and well-groomed appearance
• Strong sense of responsibility
• High level of accountability and teamwork skills
• Excellent communication skills in both German and English
• Flexibility and willingness to work on weekends and holidays
• Interest in personal development and ongoing training

• Free meals: This initiative is designed to enhance employee well-being by providing convenient and nutritious meal potions throughout your day at work.
• Public transport ticket support (€461.00): As part of our commitment to promoting sustainability, we offer public transport ticket support.
• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

The collective minimum gross monthly salary for this position is €2.263,00. There is a willingness to offer a higher salary depending on qualifications and work experience.

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