Head of Operations

Operational Leadership

• Oversee all day-to-day operations across all locations
• Lead General Managers and operational leadership teams
• Maintain operational consistency and accountability company-wide
• Serve as the final escalation point for operational issues
• Conduct regular operational audits and evaluations

• Take full ownership of operational outcomes across all locations
• Step directly into operations when necessary during staffing shortages, leadership gaps, emergencies, or operational challenges
• Build a culture of accountability and ownership
• Protect the integrity, standards, and reputation of the brand

• Own labor performance, profitability, and operational KPIs
• Analyze operational reporting and financial performance
• Develop action plans for underperforming stores
• Partner with ownership on forecasting and growth planning

• Recruit, coach, and develop operational leaders
• Build leadership pipelines and succession planning systems
• Conduct performance evaluations and development planning
• Foster a culture of professionalism, hospitality, and operational excellence

• Develop scalable operational systems and SOPs
• Improve workflows, reporting, communication, and operational infrastructure
• Standardize operational execution across all locations

• Support and lead new store openings and expansion initiatives
• Build operational infrastructure capable of supporting growth
• Ensure new locations launch successfully and align with company standards