Membership Director- Reidsville

• Job Category Membership
• Employee Type Full Time Exempt

The Membership Director is responsible for directing all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff to ensure overall growth of membership. In addition, every position in the YMCA of Greensboro is responsible for carrying out our promise to strengthen the foundations of community with focus on Youth Development, Healthy Living and Social Responsibility while upholding our values of caring, honesty, respect and responsibility.

include the following. Other duties may be assigned.

• Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Participates in the planning of the annual Membership budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
• Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the Metro office as necessary on financial transactions.
• Organizes membership events at the Y and represents the Y at community events to promote the YMCA.
• Leads assigned aspects of the fund-raising campaign.
• Participates in staff meetings and other required meetings.

Directly supervises all employee in the Membership Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Inclusion – Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
• Communication & Influence – Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.
• Developing Self and Others – Develops self and supports others (e.g. staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
• Critical Thinking & Decision Making – Makes informed decisions based on logic, data and sound judgment.
• Functional Expertise – Executes superior technical skills for the role.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree (B.
  
  A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, members, and the general public. Ability to calculate figures and amounts such as discounts and interest and count money. Ability to…