Deputy Director Of Cdra

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Management South Fulton, GA, US

5 days ago Requisition

Salary Range: $ To $ Annually

GENERAL STATEMENT OF JOB

The Deputy Director of Community Development and Regulatory Affairs serves as a senior executive leader responsible for providing strategic, operational, and administrative leadership for the City's development review, regulatory, and customer service functions. Reporting directly to the Director of Community Development and Regulatory Affairs, this position assists in directing the Department's day-to-day operations while advancing the City's vision for responsible growth, economic development, neighborhood revitalization, and exceptional customer service.

The Deputy Director oversees the City's development review process, including planning, zoning administration, permitting, plan review, inspections, business licensing, and development services. This position works collaboratively with City leadership, elected officials, developers, residents, regulatory agencies, and community stakeholders to ensure development activities are efficient, transparent, compliant with applicable regulations, and aligned with the City's Comprehensive Plan and strategic priorities.

The Deputy Director serves as a key member of the Department's executive leadership team and may act on behalf of the Director in his or her absence.

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions:

• Assists the Director in providing executive leadership for the Department of Community Development and Regulatory Affairs.
• Provides direct oversight of Development Services, Planning and Zoning, Building and Permitting, Inspections, Business Licensing, Code Enforcement, and related customer service operations.
• Develops and implements departmental goals, policies, procedures, and performance measures that improve operational efficiency, regulatory compliance, and customer satisfaction.
• Leads organizational change initiatives focused on continuous improvement, innovation, technology implementation, and enhanced public service delivery.
• Assists in developing and implementing the Department's strategic plan consistent with City Council priorities and the City's Comprehensive Plan.

Development Services Administration

• Directs the City's development review process from project intake through permitting, inspections, and certificate issuance.
• Oversees coordination of development applications includes rezonings, variances, special use permits, subdivisions, site plans, land disturbance permits, commercial and residential building permits, and business licenses.
• Ensures consistent application of the City's, zoning ordinance, building codes, engineering standards, and applicable state and federal regulations.
• Coordinates review activities among Planning, Engineering, Building, and external review agencies.
• Oversees implementation and continuous improvement of the Enterprise Permitting & Licensing (EPL) system and other departmental technologies to streamline operations and improve customer experience.

Operational Management

• Provides executive oversight of departmental operations to ensure timely processing of development applications, permits, inspections, and regulatory approvals.
• Establishes service-level expectations, performance metrics, and accountability measures for all operational divisions.
• Identifies opportunities to streamline business processes through automation, technology, and workflow improvements.
• Oversees implementation of customer-focused initiatives that improve transparency, communication, and responsiveness.

Leadership and Supervision

• Directs and evaluates division managers, supervisors, planners, engineers, building officials, inspectors, code enforcement personnel, permit technicians, licensing specialists, and administrative staff.
• Establishes performance expectations and conducts employee evaluations.
• Provides coaching, mentoring, succession planning, and professional development opportunities.
• Promotes a collaborative organizational culture focused on accountability, innovation, teamwork, and excellence in customer service.

Customer and Stakeholder Relations

• Serve as a senior representative of the Department with developers, property owners, architects, engineers, contractors, business owners, neighborhood organizations, elected officials, and regulatory agencies.
• Resolves complex…