PMS Product Connectivity Lead

The PMSProduct Connectivity Lead own theday‑to‑day stability, performance, and operationalaccuracyof critical

Oracle

PMSproductconnectivityacross the enterprise ecosystem. This role ensures

Opera

PMS and connected products work together reliably by monitoringconnectivityhealth, leading L3 incident resolution, driving root-cause fixes, improving performance, andmaintainingoperational knowledge. The Product Connectivity Lead executes within the architectural guardrails andconnectivitystrategy set by the Director Property& PMSProduct Connectivity Management.

• Run & Protect Critical PMSConnections
• Own the health and reliability of PMSConnections(monitoring, failure modes, message backlogs, imbalances, recovery).
• Identify and mitigate risks proactively (hotspots, systemic failure patterns, scaling constraints).
• Maintainconnectivityreadiness across environments (STG/UAT/PROD) with clear go/no-go signals for testing and releases.
• Configure,Designand Evolve Connectivity Components
• Leadonthe design and configuration approach forconnectivityworkflows, APIs, and interfaces within the approved architecture,providing consultative guidance and validation.
• Implement changes that improveaccuracy,resilience/scalability, and operational recoverability.

• Bachelor's or master’sdegreein a relevant field of work or an equivalent combination of education andwork-related experience.
• 8–12+ years in integration engineering / platform operations / enterprise system integration
• Demonstrated ownership of production stability and incident resolution
• Experience working across vendor + internal teams under tight release timelines
• API integration patterns, message orchestration, error handling, retries, idempotencyand troubleshooting distributed systems: logs, traces, correlation, performance analysis
• Secureconnectivityfundamentals: auth, secrets, access patterns, data protection principles and strong documentation discipline (runbooks, KBs, operational playbooks)

PMS, Opera V5, Cloud, Various Integration types API, OHIP, OIC, Oxi Etc…

• Drives clarity in ambiguous situations; canleadcross-team incident response
• Communicates crisply to both technical and non-technical stakeholders
• Coachesothers through complex troubleshooting (raises the floor of the team)

• Service Now
• Jira

Travel
– 10%

Location
– Atlanta, GA:
Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $ to $. This role is also eligible for bonus pay (as applicable).We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.