WARD CLERK

Ward Clerk

A ward clerk is a clerical worker who, under the direction and supervision of a charge nurse, acts as a receptionist, answers the telephone, relays messages, assists with keeping nursing records, and performs other clerical duties of the patient unit. Duties performed require the application of prescribed methods and procedures.

General requirements include performing all job responsibilities in alignment with the mission and vision of the organization, maintaining current knowledge in present areas of responsibility, attending staff meetings, and wearing protective clothing and equipment as appropriate.

General skills include the ability to communicate in English, both verbally and in writing, strong written and verbal skills, and basic computer skills.

Working conditions include a general environment with moderate noise levels, potential exposure to high noise levels and bright lights, and periods of high stress and fluctuating workloads.

Physical requirements include near normal hearing and vision, good manual dexterity, good eye-hand foot coordination, and the ability to perform repetitive tasks/motion.

The mission statement emphasizes the commitment to the delivery of superior, safe, cost-effective healthcare through the provisions of education, prevention, diagnosis, and treatment.

Job specific competencies include giving quality service, adhering to hospital policies, maintaining a neat and clean appearance, and economical use of time, equipment, and materials.

Work performed includes filling out requisitions, checking charts, entering vital signs, posting reports, answering inquiries, and maintaining patient lists.

Professional requirements include following the code of conduct, adhering to dress code, completing annual educational requirements, maintaining patient confidentiality, and complying with all organizational policies regarding ethical business practices.

Guest relations standards include treating others in a friendly, helpful manner, maintaining an open line of communication with other departments, and being thoroughly familiar with the hospital and the services it offers.

Other duties may change at any time with or without notice.

Education, credentials, and experience requirements include a high school graduate, with preference given to applicants who have had nursing education.