Veterinary Client Service Representative

About You

You’ll play an important role in pets' lives by providing end-to-end care for our precious patients. Your life-changing work will range from the hands-on-care of facilitating outpatient treatments to support services including admitting and discharging patients. The success of your patients' care matters to you, and your success matters to us.

• Customer service experience (1-3 years preferred)
• Multi-tasking within a high-volume, fast-paced environment
• Excellent verbal and written communication skills
• Proficiency with computer software and data entry
• Attention to detail and accurate record keeping
• Reliable, self-motivated, and able to work independently and as part of a team
• Passion for animal care and a strong work ethic
• Prior experience working with animals or in a veterinary setting is preferred but not required

At Animal Medical Clinic, although we are large, you’ll feel the warmth and culture of a small hospital. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local culture with the benefits of Thrive's national resources.

Animal Medical Clinic is a general practice located in Peachtree City, GA focusing on wellness/sick exams, preventative care, surgeries, and dentistry. Our hospital is a fast-paced and high-volume clinic with moderately affluent and well-educated clientele. We pride ourselves on providing the highest quality of veterinary care to each patient and to serve our clients, patients, and team members with professionalism, compassion, and integrity.

Teamwork and exceptional customer service are all equally important.

We are open Monday
- Friday 7a - 6p and Saturday 8a - 5p, serving the Peachtree City, Fayetteville, Tyrone, and Newnan communities.

• Greet clients and patients warmly and assist them with checking in/out for appointments
• Appointment scheduling and calendar management
• Cash handling and payment processing
• Answer multi-phone line, respond to emails, address client needs, and provide information about our services
• Maintain client records accurately
• Assist with the cleaning and care of the hospital facility
• Facilitate communication between clients, medical team, and veterinarians
• Customer conflict resolution and de-escalation
• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients
• Be willing to guide, mentor, and support fellow team members

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses
  - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert…