Warranty Administration Specialist

As part of the SANY America team, we are seeking an experienced Warranty Administration Specialist to review, process, and manage warranty claims to ensure compliance with company and heavy industry policies and procedures. This role supports dealers, customers, service teams, and internal departments by ensuring timely and accurate claim resolution and documentation. Effective communication with cross‑functional teams is essential.

With current revenues over $500 million, SANY America continues to make strong progress and significant investments in the American market; the organization is pursuing an aggressive growth strategy and moving quickly to increase market share.

• Warranty claim management: review and process end‑to‑end warranty claims submitted by dealers and service locations in a timely manner; ensure compliance with company policies, industry standards, and legal requirements; verify machine repair reasonableness, evaluate standard labor hours, mileage, and parts usage, and maintain comprehensive documentation.
• Dealer and internal communication and collaboration: communicate with dealers and internal teams regarding warranty claim status and requirements; provide suggestions and guidance on warranty procedures, documentation standards, and claim submission processes; assist internal teams with warranty‑related questions.
• Warranty documentation and system management: accurately maintain warranty claim documentation; manage data within warranty management systems such as CRM platform or Salesforce; monitor claim aging and ensure timely processing and closure.
• Warranty reporting and analysis: generate warranty reports and summaries as required; support continuous improvement initiatives related to warranty operations; assist with tracking warranty trends, recurring failures, and claim metrics; identify abnormal warranty patterns or high‑cost issues for escalation.

• Associate or bachelor’s degree preferred in Engineering, Business Administration, Automotive Technology, Heavy Equipment Technology, or related field.
• Ability to prioritize, multitask, and thrive in a fast‑paced environment.
• Effective written and verbal communication skills with strong customer service focus.
• Knowledge of SAP, Salesforce, SIS, or related systems preferred.
• Knowledge of mechanical engineering and heavy equipment technical understanding preferred.
• Passion for continuous learning and knowledge accumulation; ability to think independently and develop solutions.
• High attention to detail and accuracy; strong patience to understand policies and regulations.
• Bilingual English/Chinese preferred.

Onsite – Peachtree City, GA.

N/A.

Competitive base salary, annual performance bonus, and other exceptional benefits.

• Medical, dental, and vision coverage
• Paid Time Off
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)

• Life Insurance
• Employee Assistance Program (EAP)

SANY America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.