Regional Manager Leasing & Resident Services

Regional Manager Leasing & Resident Services

Augusta Rental Homes Augusta, Georgia, United States

Augusta Rental Homes is looking for an experienced property management leader to oversee our Leasing and Resident Services departments.

This is a senior operational leadership position responsible for two of the most important parts of our business: leasing our available homes and providing professional, responsive service to approximately 1,600 residents. The Leasing & Resident Services Manager will lead a team of approximately 10 employees across Leasing and Resident Services. This person will be responsible for hiring, training, coaching, managing, and developing the team while ensuring that established systems are followed and performance expectations are consistently met.

This is not primarily a production position. The manager is not expected to personally process every application, schedule every showing, complete every renewal, or handle every resident concern. However, the manager must understand each of these processes thoroughly, know how to perform them when necessary, and be able to quickly recognize when a process or team member is getting off track.

The right candidate will be an experienced property management operator who understands how to manage a large volume of leasing and resident activity, lead people, use data to identify problems, and create consistent execution across a team.

$85,000 - $100,000 annually depending on experience

The Leasing Team is responsible for moving prospective residents from their initial inquiry through showing, application, approval, lease signing, and move-in.

The department's goal is to consistently complete approximately 50–60 new leases each month.

The Resident Services Team serves as the primary point of contact for residents throughout their tenancy.

• Maintain daily visibility into open resident issues, pending renewals, upcoming move-ins and move-outs, unresolved communications, and escalated resident concerns.
• Ensure all resident phone calls are answered live whenever possible.
• Ensure resident emails are responded to within two business hours.
• Make sure resident concerns are properly documented, followed through, and brought to resolution.
• Monitor lease renewal activity and ensure renewals are started early, communicated clearly, and completed on time.
• Ensure move-ins and move-outs are organized, professional, and completed according to company procedures.
• Review escalated resident complaints and make final decisions when management involvement is required.
• Ensure lease violations and other resident issues are handled consistently and professionally.
• Make sure residents receive clear and timely communication regarding maintenance issues.
• Identify recurring resident-service problems and address the underlying process, training, or accountability issue causing them.

Augusta Rental Homes manages approximately 200 Low-Income Housing Tax Credit units across four properties.

The Leasing & Resident Services Manager must understand LIHTC compliance well enough to identify errors, train team members, and ensure that our LIHTC properties remain compliant.

You will be responsible for the performance of approximately 10 Leasing and Resident Services team members.

This position requires someone who manages through visibility, metrics, and accountability.

The Leasing & Resident Services Manager should know the health of both departments at all times.

You should be able to look at the department each morning and quickly determine what is working, what is falling…