Hotel Server

Position:
Server Date:
February 2019

Reports to:

Food and Beverage Manager

The Restaurant Server is responsible for greeting guests, taking orders, serve food and beverages, and checking on guest to ensure complete satisfaction.

• High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service and standards.
• Must be of legal age to serve alcohol and actively TABC Certified.
• Must possess a Food Handlers Certification

• Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.
• Relays order to kitchen and serves courses from kitchen and service bars.
• Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.
• Complete a check back after guest receives meal
• Observe guests to respond to any additional requests and to determine when meal has been completed.
• Compute bill and accepts payment.
• Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.
• Complete of all opening, running (during service time), and closing sidework assigned each shift.
• Assist co-workers when needed throughout the shift.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the "Make it Right" established guidelines.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform any other job-related duties as assigned

• Knowledgeable of hotel facilities, the hotel area and services to assist guests as appropriate.
• Ability to prioritize, organize and follow up
• Ability to read, speak and understand the English language in order to communicate with guests
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends and holidays.