Barista

Job Details Level: Entry

Job Location:

Hiawassee, GA 30546 Position Type:
Part Time Education Level: None Salary Range: $12.00 - $15.00 Hourly Job Category:
Food & Beverage Summary of Position

The Barista at Sips by Mountain Mama’s Coffee Lounge is a guest-focused, detail-oriented team member responsible for crafting exceptional coffee beverages, creating a warm and welcoming atmosphere, and ensuring a seamless experience for both resort guests and locals. This role blends high-quality craft coffee service with the hospitality standards of Georgia’s only mountain lakeside resort.

• Prepare and serve all espresso-based drinks, brewed coffees, teas, and specialty beverages following Mountain Mama’s Coffee recipes and quality standards.
• Create consistent drinks using house-made syrups and locally roasted beans.
• Maintain deep knowledge of beans, roast profiles, flavor notes, and seasonal offerings to make recommendations to guests.
• Ensure accuracy and timeliness of all beverage and food orders.
• Greet all guests with warmth, attentiveness, and a welcoming “you belong here” attitude.
• Provide personalized recommendations and upsell pastries, retail items, or add-ons.
• Maintain a clean, inviting, aesthetically pleasing lounge area with a lakeside-luxe feel.
• Resolve guest concerns promptly or elevate to leadership as needed.
• Follow all opening, closing, and side-work procedures.
• Maintain cleanliness of barista stations, machines, equipment, and seating areas.
• Operate POS systems accurately, handle cash, and follow proper comp/void procedures.
• Restock supplies, rotate products, and track low-inventory items.
• Assist with merchandising retail items, grab-and-go, and seasonal displays.
• Ensure compliance with all food safety, sanitation, and health department requirements.
• Uphold the Mountain Mama’s Coffee brand story and guest promise in every interaction.
• Represent the coffee lounge as a cozy, creative, community-first space inside the resort.
• Support seasonal drink launches, promotional events, and cross-resort marketing initiatives.
• Responsible to comply with all managers and direct supervisor requests
• Any other duties directed by the General Manager and/or Food and Beverage Director

• Guest Service & Hospitality – Warm, welcoming, attentive, and guest-focused.
• Coffee Craftsmanship – Skilled in espresso preparation, recipes, and consistency.
• Attention to Detail & Cleanliness – Accurate, organized, and committed to a clean workspace.
• Speed, Efficiency & Multitasking – Performs well during peak traffic and balances tasks smoothly.
• Communication & Teamwork – Clear communicator who collaborates effectively with all departments.
• Reliability & Work Ethic – Dependable, coachable, and aligned with resort core values.