Back of House Team Member

Back of House Team Member (Cook / Kitchen Specialist)

Zaxbys

About Zaxbys

Zaxbys is a Southern-born, flavor-forward chicken brand founded in 1990 in Georgia, by childhood friends. What began as a bold idea—elevating chicken fingers and wings from side items to the main event—has grown into a national favorite known for premium boneless chicken, signature sauces (especially the legendary Zax Sauce), and a distinctive personality that refuses to be bland.

Our mission is simple and non-negotiable:
Consistently create encore experiences

that enrich lives, one person at a time. We live with the purpose of living a more flavor-full life:
Be bold. Be original.

Be you. Stand out, step up, and spice things up. Never be bland—and stay saucy.

Core values that guide everything we do:

People First
- The guest experience never exceeds the team member experience.

Accountability- We do what we say we will do.

Transparency
- Honest, respectful conversations that get to the heart of issues quickly.

Innovation
-Courageous thinking and the never-been-done-before.

Inclusion and Belonging
- Our door is open; there’s a seat at the table for you. Be authentically yourself.

We call our hospitality approach Southern Hospitality 2.0: traditional Southern warmth and generosity updated for today—inclusive, enthusiastic, energetic, and modern. Operational excellence and continuous improvement are the foundation of

everything that leaves our kitchen.

Position Summary

As a Back of House Team Member, you are the engine that powers every encore

experience. Guests may never see you, but they taste your work in every crispy

Fingerz, every perfectly cooked fillet, every accurately sauced order, and

every plate that arrives hot, fresh, and right the first time.

This is a high-standard role. We hire people who take pride in precision, move with

urgency without sacrificing quality, and treat food safety, cleanliness, and

consistency as non-negotiable. Average is not the goal. Excellence that guests

can taste—and come back for—is.

Key Responsibilities

• Prepare, cook, and assemble all menu items to exact Zaxbys standards for quality, portion, temperature, appearance, and timing.
• Master and execute all kitchen stations (including but not limited to breading,frying, grilling/flat top, wings, sandwiches/salads, expo, prep, and dish) with consistency and speed.
• Follow all recipes, cook times, hold times, and internal temperature requirements without exception (e.g., Chicken Fingerz and Signature Fillets to proper internal temperature for the required hold time).
• Maintain strict food safety and sanitation standards at all times—proper handwashing, glove use, FIFO rotation, labeling, temperature control, and cross-contamination prevention.
• Keep product levels stocked and stations ready so the line never falls behindduring peak periods.
• Receive, stock, rotate, and store inventory deliveries correctly; monitor parlevels and communicate needs promptly.
• Maintain a clean, organized, and safe kitchen environment throughout theshift—work stations, equipment, floors, storage areas, and dish area.
• Properly clean and maintain kitchen equipment; report any maintenance issues immediately.
• Accurately assemble and package orders so what leaves the kitchen matches theticket and brand standards every time.
• Support the team with a sense of urgency, ownership, and positive energy—helpother stations when needed and contribute to a high-performing kitchen culture.
• Complete all required training thoroughly (including Zaxbys Back of House
• Development Plan and hands-on station training).
• Assist with opening/closing duties, checklists, and light front-of-housesupport when required.
• Uphold operational excellence and continuous improvement—never settle for “good enough.”

What High Performance Looks…