Restaurant Ops Leader - Guest Experience & Team

Job Purpose:

The purpose of the Associate Partner position is to support the Operating Partner with the day-to-day operations in the restaurant by providing leadership, motivating team members, and meeting operational expectations. The Operating Partner is responsible for helping drive sales, profitability and the culture in the restaurant while maintaining a consistent customer experience and operational compliance.

Specific Responsibilities

1. Ensure overall team commitment to Freddy’s and KMG’s standards of Hospitality, Quality, and Cleanliness.

2. Apply situational management to daily operations.

3. Correct operational mistakes with the goal of satisfying the guest.

4. Provide motivational support to team members.

5. Manage team schedules.

6. Exhibit leadership through a supportive presence during shifts.

7. Ensures all required training programs and LTO’s are planned for and implemented effectively in the assigned restaurant.

8. Assess team member performance, assist with coaching, development, and training.

9. Demonstrate respect for individual team members and show appreciation for their efforts and contributions.

10. Ensure hospitality-focused culture.

11. Focus on efficiencies in production, labor, and food costs.

12. Ensure proper maintenance of equipment.

13. Maintain good vendor relations.

14. Promote the delivery and rollout of new products, marketing initiatives, technology, operational programs, and procedures.

15. Communicate with Operating Partner, Area Director of Operations, and Director of Operations on issues which drive the improvement of operations.

16. Handle and resolve guest issues with the commitment to satisfactory resolutions.

17. Demonstrate a commitment to increasing efficiencies in operations and staffing.

18. Ability to make good decisions under pressure.

19. Support strategies to ensure operational progress, sales growth, and team member retention.

20. Other responsibilities as assigned within the scope of the position.

Required Skills & Proficiencies

1. Leadership skills.

2. Restaurant management experience generally required.

3. Strong communication skills.

4. Effective time management skills.

5. Ability to cultivate and maintain a guest-focused and team-focused culture.

6. Ability to work a flexible schedule.

7. Technically competent in restaurant operating systems, learning systems and typical desktop software.

Measurable Goals:
Measurable goals are used in part to represent performance as well as represent tangible results of work quality. Performance goals are defined prior to the start of the fiscal year and will be communicated to you. These goal performance results will be included in semiannual and annual reviews as well as performance discussions with your Area Director or Director of Operations.

Qualifications and Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Three to five years Restaurant Management or other related experience generally required.

2. Excellent written and verbal communication skills, with the ability to clearly communicate detailed information to guests, colleagues, and management.

3. Excellent guest service skills with the ability to interact in a positive and professional manner to develop and maintain strong working relationships with guests, coworkers, and management.

4. Ability to read and interpret documents such as sales analysis, COGS, P & L, invoices, procedure manuals, and job instructions, etc.

5. Ability to write routine reports and business correspondence.

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