Team Lead - Sanctuary Store

Location:

Kanab, UT

Hiring Range: $52,000 - $57,000 annually, depending on experience, plus great benefits.

The Sanctuary Store – Team Lead plays an integral role in shaping the shopper’s experience by providing product knowledge, ideas, and excellent customer service. The ideal candidate is enthusiastic, customer-focused, and skilled at building meaningful connections with guests, while demonstrating a strong understanding of the organization’s culture, brand values, and mission. They collaborate with the Manager of Product Development and the Director of Experience and Merchandising to gain guidance on best practices, ensuring a clear understanding of product messaging and the development of an effective product assortment.

We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well‑being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress.

• Efficient in point‑of‑sale operations, including processing merchandise purchases, exchanges, and returns.
• Staff Leadership/Management:
  Oversees Sanctuary Store’s daily, weekly, monthly duties and responsibilities of the Associates. This includes performing all duties of a Sanctuary Store Associate as needed.
• Lead and train Associates on shop‑floor training, point‑of‑sale training, scheduling, setting goals, providing feedback and participation in performance reviews.
• Educate and inform staff of policies, SOPs and SLAs.
• Collaborate in the hiring process for Associates, providing input and recommendations regarding the role and candidate needs.
• Communicate and document weekly selling KPIs to staff and provide narrative behind drivers of results.
• Understand the customer and their needs to exceed expectations and maximize sales revenue.
• Liaise with Manager, Product Development to set sale priorities and goals for Associates using available tools (stock‑to‑sale report, on‑order report, SKU movement report, merchandise alignment document and merchandise calendar).
• Maintain understanding of point‑of‑sale and inventory management system (Shopify) and collaborate with Inventory and Reporting Specialist to problem‑solve when needed.
• Manage and maintain merchandise and operational inventory stock, including communicating discrepancies and facilitating spot‑check counts.
• Use the merchandise/events calendar, planograms, and stock‑to‑sales to prepare the floor for items and create supporting displays with input from the Manager.
• Ensure proper inventory flow, communicate information to staff, and order supplies (e.g., bubble wrap, register tape).
• Participate in merchandise alignment meetings and stock‑to‑sales reports to ensure product knowledge, selling features and mission relevance.
• Handle stock requests, compile orders, and maintain inventory for the Sanctuary Store, Roadhouse Mercantile and Adoption Hub.
• Process transfers between departments as required.
• Perform other duties as assigned.

• 2+ years of retail/sales and customer service experience in high‑volume retail or specialty store environments.
• Proven ability to lead, train, coach and motivate retail associates while maintaining high performance standards.
• Strong knowledge of point‑of‑sale and inventory management systems, including purchases, exchanges, returns, daily cash handling and troubleshooting discrepancies.
• Demonstrated success in visual merchandising and creating engaging product displays that maximize sales.
• Strong understanding of inventory control, stock management, transfers, receiving and shipment consolidation procedures.
• Skilled in training associates on customer engagement, product knowledge and mission‑focused selling techniques.
• Strong written and verbal…