Golf Pro Shop Retail Assistant

The Golf Pro Shop provides timely, friendly service while maintaining a high level of professionalism. The Golf Pro Shop Retail Assistant is responsible for providing professional, friendly retail service to members and guests in the Golf Pro Shop while delivering exceptional service to West Lake members, guests, and golf course patrons. This position will assist members and guests with merchandise selection, operation of a point of sale system, handle credit card and member charge transactions, schedule golf tee times, provide a timely and friendly response to members and guests needs both in person and over the telephone, and maintain the cleanliness and organization of the Golf Pro Shop and retail outlet.

All responsibilities are carried out with a commitment to exceptional customer service and member satisfaction.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with the Club’s standards, as required by scheduling, which will vary according to the needs of the Club.
• Greet and assist members and guests in a timely, friendly, and professional manner.
• Maintain a clean, well‑organized, and professionally presented Golf Pro Shop and retail outlet at all times.
• Assist members and guests with merchandise selection and inquiries.
• Create innovative merchandise displays and seek ways to enhance sales through promotions, holidays, special events, and additional opportunities.
• Monitor inventory levels and restock merchandise as needed.
• Answer phone calls and schedule golf tee times accurately and timely.
• Utilize Northstar POS system and Microsoft Office suite proficiently to process transactions, manage inventory, and generate reports as needed.
• Ability to complete credit card transactions accurately and timely.
• Ability to complete member charge transactions accurately and timely.
• Issue receipts for member and guest purchases.
• Assist in the reconciliation of member charges, credit card charges, and accounts receivable charges at the end of the day.
• Opening and/or closing of the Golf Pro Shop in accordance with the Club’s standards, policies, and regulations to encourage safe and efficient Golf operations.
• Provide accurate information about the golf course, services, and golf lessons offered.
• Assisting in promoting all golf activities, including women's, men's, juniors, camps, nine and dine, after‑work league, and golf lessons.
• Assist in packing and unpacking inventory and golf operations supplies, and ordering supplies for the Golf Pro Shop as directed by the Supervisor.
• Maintaining accurate and timely golf pro shop trackers (merchandise, comp, rain check, monthly range, etc.).
• Must be able to work in a fast‑paced environment, both independently and as part of a team.
• Communicate effectively with members, guests, and employees.
• Flexible schedule, including weekends, holidays, and peak Club events as needed.
• Perform other appropriate tasks as assigned by the Director of Golf and/or Supervisors.
• Uphold company policies and procedures regarding members' and guests' interactions and transactions.
• Be knowledgeable of and comply, at all times, with the Club’s standards, policies, and regulations to encourage safe and efficient Golf operations.

• Minimum Education – Currently in school working towards graduation, have already received a high school diploma or equivalent.
• Minimum Experience – Prior customer service experience and/or retail experience with a similar retail establishment preferred.
• Knowledge of golf etiquette and merchandise is a plus, but not required.
• Ability to complete point of sale transactions accurately and timely.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced environment.
• Basic math skills for handling transactions accurately.
• Must be able to work both independently and in a team environment.
• Good to excellent communication skills in English, both verbal and written.
• Ability to make smart, sound decisions with confidential information regarding events, members, and guests of West Lake Country Club.
• Must be able…