Delivery Coordinator

Camping World is seeking a Delivery Coordinator for our growing team. The Delivery Coordinator serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs. This role delivers consistently exceptional and professional experience for every guest, from the point of sale through the completion of delivery.

• Customer Experience & Delivery: Guide new owners through the delivery process, promote accessories and supplies, conduct a thorough RV demonstration, perform a final quality inspection, introduce guests to the Service Advisor team, schedule their first service appointment, and follow up within 24 hours to confirm satisfaction.
• Work Order & Coordination: Create, manage, and track all work orders, submit all “Owed to Customer” orders using the approved process, attend daily 2.3.8 meetings to provide delivery updates, proactively communicate potential delays to Sales and F&I Managers, and coordinate spot deliveries as needed.
• Lot Preparation & Trade‑Ins: Oversee lot preparation for all new RVs, ensure warranty work is completed, create work orders for trade‑in inspection and reconditioning, and perform quality control upon completion.
• Sales Process Engagement: Confirm delivery date and time with Sales, review all sale inclusions for accuracy, and ensure delivery‑day expectations are clearly communicated to each customer.
• Administrative & Other Duties: Maintain accurate delivery documentation, including keys, owner’s manuals, warranties, and paperwork, and perform additional administrative duties as assigned.

• Minimum one year of customer service experience preferred.
• Strong communication skills, verbal and written.
• Excellent organization and follow‑up abilities.
• Proficient computer and multitasking skills.
• Strong independent problem‑solving ability.
• Ability to follow department procedures and policies.
• Excellent customer relations and clerical accuracy.
• Valid driver’s license preferred.

The pay range for this role considers several factors in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $40,000 - $65,000 or more.

This is a commission‑based role with uncapped commissions.

• Paid Time Off, 401(k), Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), tuition reimbursement (if eligibility is met), and on‑job training opportunities.
• Full‑time associates are offered a comprehensive benefit package, including medical, dental, vision, and more.
• Part‑time associates are offered access to dental and vision coverage.

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service‑member status, genetic information, or any other basis protected by applicable federal, state, or local laws.