Retail Keyholder, River North

Job Title:

Retail FT Keyholder, River North

At Framebridge, we are disrupting the custom framing market by turning a cumbersome experience into a delightful one. We build a beloved brand that celebrates the best moments in life, and grow our business through e‑commerce and retail stores. We deliver high‑quality custom products at an affordable price with a quick turnaround, delighting customers who trust us.

• Set the standard of offering exceptional customer service and representing the Framebridge brand in the retail store.
• Support onboarding and training of new retail team members.
• Execute and improve operational activities to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members.
• Demonstrate deep product knowledge and design advice, and train others to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve the retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule, including evenings and weekends, to meet business needs.

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship‑building skills.
• Interest in design and enthusiasm to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Strong time‑management, organizational, and problem‑solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing, or relevant fields preferred but not required.

• Paid time off
• Paid holidays
• Short‑term disability
• Employee Assistance Program (EAP)
• Frame discount and free frame codes
• Contests and incentives
• Commuter benefits
• And more

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion, and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local laws.