Customer Service Associate

Job Details

Job Location:

1037 HWY 29 S Hull Shell - HULL, GA 30646

The Customer Service Associate is responsible for the proper, efficient, and safe operation of their shift, contributing to the increased profitability of the store.

Primary responsibilities include, but are not limited to:

• Observe work schedule as posted unless a change is approved by Store Manager.
• Adhere to all City, County, State and Federal laws.
• Operate shift within company guidelines to achieve sales and profits and maintain standards.
• Perform all duties in a safe, reliable manner.
• Complete an incident report for all employee/customer accidents or property damage on the premises.
• Complete shift change checklist according to guidelines.
• Record information as warranted in the store communication log.
• Stay familiar with company manuals, bulletins, and other communications.
• Advise Store Manager of any situations having an adverse effect on store operating performance.
• Prepare a shift change report at the completion of shift in accordance with company guidelines.
• Properly record all hours worked and sign a timecard verifying all hours worked.
• Assure proper sale and accounting of all merchandise purchased during shift.
• Give all customers prompt and courteous service.
• Maintain personal appearance according to guidelines in Employee Handbook.
• Wear company uniform and name badge while on duty.
• Greet all customers with a smile and friendly acknowledgment.
• Ring merchandise promptly, count back change, offer receipt.
• Assist customers who need help.
• Remind customers of specials when appropriate.
• Express appreciation to all customers.
• Handle customer complaints according to company guidelines.
• Control cash and inventory on shift according to company guidelines.
• Always protect company assets.
• Bring to the attention of the Store Manager any damaged or spoiled merchandise discovered on shift.
• Keep coolers, store shelves and displays fully stocked and always fronted.
• Ensure the fast‑food area is clean and supplies are always fully stocked.
• Keep check‑out counter clean and free of clutter.
• Use correct pricing for all merchandise.
• Always keep store/floor clean.
• Check all refrigeration units for proper temperature.
• Cleans windows, doors, floors, shelves, counters, and gas pumps; check pumps and hoses for leakage as necessary.
• Contact service department in the absence of store manager for any problem listed on the “after hours” maintenance list.
• Ensure that the standards of all operations within the store are met, including additional training that is required.
• Investigate and resolve food quality and service complaints.
• Ensure food quality and safety standards are met through proper equipment cleaning, hygienic practices, and safe handling of food.
• Follow established procedures for storing, preparing, cooking, displaying, serving and accounting for product during shift.

• Retail sales preferred.
• Excellent organizational, time management, and multitasking skills.
• Superior customer service skills.
• Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers.

• Remain in a stationary position, often standing for prolonged periods.
• Lift and carry objects weighing up to 25 pounds, including cases of milk, soda, beer and juice, in a safe manner.
• Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves.
• Move self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Repeat motions that may include the wrists, hands and/or fingers.
• Ascend or descend stairs; utilize step ladder to clean windows and retrieve materials.
• Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins.
• Sweep parking lot and clean outside grounds and equipment.
• Enter and work in a cooler at a cold temperature as needed.
• Utilize a hand truck, flat cart, mop, broom.
• Handle and use cleaning products and solvents.

The duties and responsibilities listed are comprehensive but not all‑inclusive. It is expected to complete all other duties as assigned.