Custom PO & Coordinator

Custom PO & Commissions Coordinator Position Overview

Shaw Industries Group, Inc. is a wholly owned subsidiary of Berkshire Hathaway, and is a global leader in delivering carpet, hardwood, tile & stone, laminate, synthetic turf, and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers, our people, our company, and our communities.

In this role, you are the Purchase Order Coordinator for all Custom Carpet Orders; having extreme ownership of PO from receipt to customer service for production scheduling. This position is the primary contact for external global customers and sales when they send in their Purchase Order. This role will be responsible for orders totaling over $ for the commercial division. He or She will need to determine and apply the correct earned commissions to custom orders through research via pricing grids and quotes in Salesforce, NSP Project, contracts, order details, etc.

Apply upcharges, overbills, account terms, and rebates to finalize commission levels for Account Executives. This role is responsible for ensuring our sales account executives are paid for their custom orders in a timely manner and correctly.

This role requires a minimum of 3 days a week in the Cartersville, GA office.

• Download Daily Commissions report, sort report & ensure sales custom commissions are keyed for all shipped orders prior to month end for soft surface, resilient, covebase & rugs to ensure sales is paid in a timely manner.
• Receive PO For Hospitality and Contract orders, review for accuracy, notify PM Team of missing information, communicate with customer and sales - complete ownership of ensuring the PO moves through the process quickly and accurately until it is sent for production. Fully making decisions regarding purchase orders.
• Coordinate PO verification, spec creation & sending to customer service within the time frame of expectations set by the customer, so the order is not delayed.
• Complete summary sheet for manufacturing and verify all pieces of the order are accurate prior to sending to manufacturing.
• Work with plant management when approval is needed for exceptions.
• Customer Satisfaction - Ensure order packet, including verified standard, production layout, seaming diagram and manufacturing layouts, is complete and accurate as well as sent to manufacturing and correct on shared drive purchase order folder. Ultimately, the PO reflects the completed design work and material produced is delivered to customer correctly.
• Verify patterns, CAD, copyright to ensure royalties are paid properly, pattern repeat for width of goods to prevent any claims during installation.
• Accepts full ownership & responsibility for the flow of purchase orders through receipt, spec creation & verification and through entering commission levels.
• Organize, document and retain documentation necessary to process custom order commissions and maintain as outlined in the Corporate Records Management Policy to support entered commissions.
• Manage/maintain daily & monthly open order and shipped order reports.
• Complete shipped/invoiced orders in a timely manner before month end dates.
• Follows up promptly on action items - imperative to stay on top of incomplete PO’s and follow-up with customer and/or account executive in a timely manner.
• Primary point of contact for all custom commission information, inquiries and requests via email and phone from Account Executives, RVP’s and DVP’s.
• Verify quote and costing information to order entry to ensure most accurate commission levels are applied.
• Recognize outdated quotes and/or pricing grids; request updated quotes and pricing grids from sales/CDS.
• Track and apply upcoming price increases and supporting sales guidelines for quote lock.
• Prioritize and balance requests, inquiries, day to day work while maintaining support to sales, customer service and CDS group.
• Distinguish & identify different order types and brands and apply appropriate work procedure.
• Customer communication - Must have impeccable communication skills in order to communicate effectively and efficiently…