Custom Purchase Order Coordinator - Commercial Interiors

Custom Purchase Order Coordinator - Commercial Interiors

Shaw Industries is seeking a highly organized and detail-oriented Custom Purchase Order Coordinator to support the execution of custom commercial flooring orders. This role partners closely with Sales & Customer Service to ensure purchase orders are processed accurately and move efficiently through the production process. This is a fast-paced, collaborative role ideal for someone who enjoys working with detailed information, coordinating across teams, and contributing to a high-quality customer experience.

This role is based in Cartersville, GA and works in a hybrid way with 3 days/week required in office.

Responsibilities:

• Coordinate custom order processing by reviewing purchase orders for accuracy, ensuring required details are complete, and routing orders to the appropriate internal teams
• Track and manage orders through the workflow, following up on missing information and helping ensure timely movement to production
• Partner cross-functionally with Sales, Customer Service and internal project teams to support order execution and resolve routine issues
• Ensure order accuracy and documentation by reviewing specifications, pricing inputs, and supporting materials, and escalating discrepancies when needed
• Support pricing and commission processes by validating order-related data and ensuring required documentation is complete
• Maintain order records and reporting, including tracking open and shipped orders and supporting month-end processing
• Provide customer and internal support by responding to order status inquiries and communicating updates clearly and promptly

Requirements:

• 1–3+ years of experience in customer service, order processing, sales support, or operations coordination
• Ability and willingness to work in a hybrid way in Cartersville, GA 3 days a week depending on the needs of the business, travel schedule and collaboration focus.

Highly preferred experiences and skills:

• Experience supporting custom or made-to-order products
• Exposure to pricing, quoting, or order validation processes
• Experience using business systems such as CRM, ERP, or order management tools (Salesforce or similar preferred)
• Proficiency in Microsoft Office
• Background in manufacturing, commercial products, or related industries

Competencies:

• Communicate Effectively
• Solve Problems
• Manage Work
• Initiate Action

Physical Demands:

• Sitting and keying for long periods of time
• Computer screen time

Position Type and Expected

Work Hours:

This is a full-time position working day shift. Evening or Saturday's very infrequent but may be required with emergency.

Shaw benefits include:

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Paid Time Off
• Parental Leave
• 401K and Retirement Plans
• Product discounts for employees
• Adoption assistance
• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

Work Shift:

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.