Business Development Center Representative

Overview

Lead generation activities in support of sales and service goals at Gwinnett Place Honda.

• Answer all incoming phone calls according to a pre‑set script and schedule sales or service appointments.
• Log all customer comments into the Dealership Management System.
• Schedule follow‑up contact if no appointment is made in the system.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on the appointment board in the Business Development Center.
• Re‑schedule “no‑show” customer appointments.
• Follow‑up with sales or service departments to determine appointment outcomes.
• Maintain and update customer changes in the database.
• Contact current customer base regarding current marketing incentives.
• Respond to customer website requests (internet inquiries).
• Contact internet clients via e‑mail and phone to schedule appointments.
• Notify necessary departments of appointments set.
• Forward any customer concerns to the correct department, manager, and follow‑up.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Follow safeguards rules and regulations.
• Demonstrate the company’s core values.
• Maintain accurate timekeeping records in the timekeeping system.
• Comply with company policies and procedures.
• Observe all federal, state, local and company safety rules in performing duties.

• Education:
  
  GED or high school diploma required;
  Associate, Bachelor, Master, or Doctorate degrees preferred.
• Experience:
  
  Up to 3 years in customer service/business development; 3–5 years or 5+ years as applicable.
• Previous customer service and/or business development experience.
• Valid driver’s license.
• Intermediate knowledge of Microsoft Office products.
• Intermediate ability and knowledge of Dealership Management System and related software.
• Strong communication skills: ability to understand instructions and communicate effectively with customers and staff.
• Strong interpersonal skills.
• Attendance:
  Regular and predictable attendance required; shifts may include evenings, weekends, and holidays.

Regularly required to talk or hear; frequently sit and use hands. Primary workplace in the Business Development Center. Continuous customer and dealership personnel interaction and movement around the facility.

Position requires regular predictable attendance with potential evening hours, weekends, and holidays.

Servant Leadership, Teamwork, Integrity, Commitment to Customer, Passion for Winning, Accountability, Continuous Improvement.

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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