Retail Design Sales Consultant

Overview

Named America's #1 Premium Furniture Retailer by Newsweek, Ethan Allen is a leading interior design destination combining technology with personal service. After more than 90 profitable years, we still make about 75% of our custom-crafted products in North American workshops and have an enduring reputation for quality and craftsmanship. In our global network of Design Centers, we offer complimentary interior design service and sell a full range of home furnishings, including custom furniture and artisan-crafted accents for every room in the home.

We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial drive, and the ability to build long-lasting relationships with clients.

We invite you to design your future with us.

The Design Sales Consultant works with customers in the design center/studio, remotely, online, or in the customer’s home to create individualized design solutions that sell Ethan Allen products and services. Designs include space planning, fabric coordination, product selection, and overall project design. Success is demonstrated by developing individualized designs and achieving sales goals in a flexible relationship-based selling environment. Some projects may require a team or partnership-based approach.

Design Sales Consultants are evaluated based on performance categories (teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills) and benchmarks (Minimum Monthly Sales, Home Calls, Accent Sales, Softgoods Sales, Be-Backs, PI, Close Ratio, and Ethan Allen Trade Program). The role also includes adherence to the company’s Social Media Policy and effective use of online tools to promote the Ethan Allen brand.

Compensation is incentive-based under the Design Consultant Incentive Compensation Plan. Total pay is determined by commissions earned, and designers are expected to meet or exceed Minimum Monthly Sales and other benchmarks as determined by Ethan Allen. This is a Full-Time position.

• Create design solutions that align with the customer’s preferences and budget.
• Sell Ethan Allen's products and services.
• Represent the Ethan Allen brand in all customer interactions. Professionally greet customers in the design center to establish rapport, obtain appointments, and arrange in-home consultations. Conduct home visits to evaluate customer needs and provide a total individualized design solution that closes the sale.
• Utilize grassroots marketing and a variety of social media platforms to grow the business.
• Educate customers about the complimentary design service and offer as little or as much design service as the customer desires.
• Stay current on design and color trends to create fashionable design solutions.
• Coordinate with the team to provide exceptional service before and after the sale, keeping customers informed of order status and delays.
• Participate in corporate-sponsored marketing and training programs as required.
• Educate customers on all Ethan Allen sponsored finance options.
• Contribute to the development and ongoing upkeep of the design center's portfolio.
• Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for the design team’s customers.
• Enter orders using the retail point-of-sale system.
• Maintain a neat and orderly design center.
• Collaborate with the Design Center Leader/Design Sales Leader and Design Consultants to develop business and grassroots marketing plans to expand market reach and exceed goals; monitor plan effectiveness and…