Route Service Representative (RSR

Route Service Representative (RSR)

The Route Service Representative (RSR) is the face of Simple and plays a critical role in delivering an exceptional customer experience while driving account retention, customer satisfaction, revenue growth, and route efficiency. This position is responsible for managing the day-to-day service needs of assigned healthcare accounts, ensuring customers receive reliable linen solutions while identifying opportunities to expand services and strengthen relationships.

The ideal candidate is a customer-focused professional who enjoys building relationships, solving problems, and operating independently while representing the organization with professionalism and integrity.

• Serve as the primary point of contact for assigned customer accounts.
• Develop and maintain strong relationships with key decision-makers and end users.
• Deliver clean linen and related products while ensuring customer satisfaction and service excellence.
• Collect and transport soiled linen according to established safety, infection prevention, and handling procedures.
• Monitor inventory levels and communicate customer needs proactively.
• Identify opportunities to increase revenue through additional products and service offerings.
• Support customer retention initiatives through excellent service and issue resolution.
• Partner with Customer Success, Operations, and Plant teams to ensure service commitments are met.
• Maintain route schedules and optimize daily stops to maximize productivity and service efficiency.
• Generate referrals and communicate potential business opportunities to Sales leadership.
• Negotiate customer renewals and support long-term account growth strategies.
• Load and unload route vehicles safely and accurately.
• Complete vehicle inspections, route documentation, and required reporting.
• Maintain a professional appearance and represent the Simple brand positively at all times.
• Follow all DOT requirements, safety procedures, and company policies.
• Perform additional duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Minimum of 2 years of customer service, route sales, account management, delivery, or related experience.
• Valid driver's license with acceptable driving record.
• Ability to meet DOT requirements and obtain/maintain a DOT Medical Card.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency with Microsoft Office and basic computer applications.
• Excellent organizational and time-management skills.
• Ability to work independently while managing multiple priorities.
• Commitment to delivering exceptional customer service.

Preferred Qualifications

• Experience operating 26-28 foot straight trucks.
• Route sales or route service experience.
• Account management or customer retention experience.
• Experience working in healthcare, linen services, logistics, distribution, uniform rental, or related industries.
• Experience utilizing handheld technology, route management software, or CRM systems.

• Ability to lift and carry up to 50 pounds unassisted.
• Ability to push and pull linen carts weighing up to 700 pounds.
• Ability to stand, walk, bend, reach, and climb stairs throughout the workday.
• Ability to sit and operate a vehicle for extended periods, up to 10 hours per day.
• Ability to work in varying weather conditions while performing deliveries and pickups.

• Customer-facing role with daily travel to healthcare facilities and customer locations.
• Frequent loading, unloading, and transportation of linen products.
• Fast-paced environment requiring strong attention to detail, organization, and customer service.

What We Offer

• 4-Day Workweek
• No Weekends
• Weekly Pay
• Sign-On Bonus
• Company-provided uniforms
• Career advancement opportunities within a rapidly growing organization
• Opportunity to directly impact customer success and business growth
• Stable industry serving healthcare customers

What we can offer you as a full-time associate:
Competitive pay, Paid Holidays, Paid Time Off Program (PTO), 401(k) w/Employer Match, Flexible Spending Account (FSA), Health Savings Account (HSA), Medical, Dental, and Vision Programs, Basic Life/AD&D Insurance, Long-Term Disability (LTD)