Enrollment Specialist

Job Title: Enrollment Specialist

Department: Admissions

Emmanuel University is seeking a dynamic and dedicated Enrollment Specialist to join our Admissions team. As an Enrollment Specialist, you will play a crucial role in recruiting and engaging prospective students, ensuring they have a seamless admissions experience. If you have a passion for higher education, excellent communication skills, and the ability to connect with diverse audiences, we invite you to apply for this exciting opportunity.

• Serve as the face of Emmanuel University to prospective students, including commuters, transfers, international students, and traditional undergraduates.
• Provide exceptional customer service by establishing personal connections with prospective students, applicants, and enrolled students through telephone communication.

• Conduct outbound phone calls to prospective students who have expressed interest in Emmanuel University.
• Answer inbound calls and provide information on admissions processes, enrollment, and post-enrollment inquiries.
• Address admissions-related questions and provide guidance on program fit, admissions requirements, financial aid, and transfer guidelines.
• Respond to emails, texts, and phone calls from applicants.

• Coordinate and participate in admissions and recruitment events.
• Assist with various aspects of the inquiry, application, and enrollment process during peak times.

• Bachelor's degree required; a minimum of two years of experience in student recruitment/sales is preferred.
• Strong organizational abilities, excellent written and oral communication skills, and interpersonal skills.
• Flexibility to work a schedule that may include days, evenings, and weekends.
• Proficiency in Microsoft Office software; experience with Customer Relationship Management (CRM) systems, Student Information Systems (SIS), and Canvas is a plus.
• Ability to work independently, make decisions, and collaborate effectively with a team.
• Commitment to the mission and values of Emmanuel University, including a Christian witness and faith integration.

• Prior experience in university admissions and recruitment.
• Knowledge of marketing and sales strategies.
• Familiarity with campus activities and trends in higher education.
• A clean driving record

• Enrollment Specialists are expected to spend at least 50% of their time on the road.
• The job may require working outside traditional office hours.
• Travel to various areas, including churches, high schools, and fairs, is an essential part of the role.
• A fleet vehicle will be provided for recruiting events, subject to availability and restrictions.

This position is paid on a bi-weekly salary basis at the rate established by Emmanuel University. Detailed information regarding compensation and benefits is provided during the interview.

In accordance with applicable federal and state laws and institutional policies, Emmanuel University does not discriminate on the basis of race, color, national origin, sex, age, disability, medical status, or status as a veteran. The College considers the philosophy and mission of the College and basic qualifications of the applicant paramount in the recruitment and hiring of employees.